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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603467
Report Date: 05/21/2026
Date Signed: 05/21/2026 03:13:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260409130926
FACILITY NAME:PEOPLE'S CARE LOMITASFACILITY NUMBER:
198603467
ADMINISTRATOR:JILLIAN FLORESFACILITY TYPE:
738
ADDRESS:14055 LOMITAS AVENUETELEPHONE:
(626) 474-2500
CITY:LA PUENTESTATE: CAZIP CODE:
91746
CAPACITY:4CENSUS: 3DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Asst. Administrator Siddiq FrazierTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to residents in care
INVESTIGATION FINDINGS:
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The purpose of this report 05/21/2026 is to issue a new deficiency that is a better fit than the deficiency issued on the initial visit conducted on 04/16/2026.
The following was done on the complaint investigation visit on 04/16/2026:
Licensing Program Analyst (LPA) Glenn Trueman made an unannounced visit to the facility and was greeted by Administrator Fiona Mutu and explained the reason for the visit.
The purpose of the visit is to investigate the above allegation.
At today's visit the following occurred:
Resident and Staff Roster submitted.
Interviews were conducted with the Administrator, Staff S2- Staff S7, and Client's C1- Client's C3.
Termination Documents for Staff S1 were submitted.
Inn regards to the allegation Staff did not provide adequate supervision to residents in care, based on interviews conducted and information gathered there was a Corrective Action Plan (CAP) by the San Gabriel Pomona Regional Center dated 11/5/2025 and was issued and delivered Substantiated findings regarding
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260409130926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PEOPLE'S CARE LOMITAS
FACILITY NUMBER: 198603467
VISIT DATE: 05/21/2026
NARRATIVE
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a condition posing a threat to the Health and Safety of any client.
Administrator confirmed that Staff S1 during an unannounced visit from the Regional Center on 10/22/2025 was observed to be sleeping. Also confirmed this was the 2nd time Staff S1 had been observed sleeping
during shift.
Interviews with Staff S1- Staff S6 who all stated that they had heard about Staff S1 sleeping on shift.
Stated that was the only incident and they have not observed or heard of anyone sleeping on shift since that incident. Staff S7 ( not a staff member when incident occurred) said they have not observed anyone sleeping on shift and they all carry out their job duties.
Client's C1- Client's C3 all stated that Staff carry out their job duties.
All stated that they have never observed or heard of a staff sleeping during their shift.
It should be noted that Staff S1 was terminated on 10/31/2025.

Based on LPAs interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.
.
. Exit interview was held, and a copy of this report was provided.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260409130926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PEOPLE'S CARE LOMITAS
FACILITY NUMBER: 198603467
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/17/2026
Section Cited
CCR
80065(a)
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Personnel Requirements
Facility personnel shall be competent to provide the services necessary to meet individual client needs and shall, at all times, be employed in numbers necessary to meet such needs.
This requirement is not met at evidenced by:

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Administrator to provide a written statement/plan as to how they will ensure that staff will remain awake during their shift and provide this statement/plan to LPA by POC due date
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Interviews revealed that S1 was observed sleeping while on shift, and has since been terminated from facility due to this incident and this resulted in an Immediate Health and Safety Risk to clients in care.
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Administrator complied with Regional Center and CAP was completed letter date 4/9/2026.

Deficiency cleared.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3