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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603467
Report Date: 07/01/2025
Date Signed: 07/01/2025 11:58:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250624132251
FACILITY NAME:PEOPLE'S CARE LOMITASFACILITY NUMBER:
198603467
ADMINISTRATOR:JILLIAN FLORESFACILITY TYPE:
738
ADDRESS:14055 LOMITAS AVENUETELEPHONE:
(626) 474-2500
CITY:LA PUENTESTATE: CAZIP CODE:
91746
CAPACITY:4CENSUS: 4DATE:
07/01/2025
UNANNOUNCEDTIME BEGAN:
09:49 AM
MET WITH:Jullian Flores, Administrator TIME COMPLETED:
11:59 PM
ALLEGATION(S):
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Staff consume drugs while on shift at the facility
Staff physically abused residents in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alberto Lopez conducted a subsequent complaint investigation into the allegations listed above. LPA met with the Administrator, Jillian Flores, and explained the reason for the visit.

The investigation consisted of LPA taking a tour of the facility, interviewing three (3) clients, one (1) client refused to be interviewed, ten (10) staff including Administrator, obtaining and reviewing staff rosters, all four client face sheets, the Individual support Plans for all four (4) clients that documents behavior, and behavior data sheets that document specific behaviors per shift.

The investigation revealed: Allegation: Staff consume drugs while on shift at the facility. It is alleged that staff are consuming drugs during their shifts. LPA interviewed three (3) clients, and all three (3) clients were not able to corroborate the allegation. One (1) client refused to be interviewed. LPA interviewed ten (10) staff, and all ten staff denied the allegation. LPA did not observe any staff consuming drugs or acting in a way that would indicate drug use. There is insufficient evidence to substantiate this allegation. (continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250624132251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PEOPLE'S CARE LOMITAS
FACILITY NUMBER: 198603467
VISIT DATE: 07/01/2025
NARRATIVE
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Continued from (9099)

Allegation: Staff physically abused clients in care. It is alleged that staff are neglecting and abusing clients in care. LPA Interviewed three (3) clients and two (2) of three (3) were not able to corroborate the allegation. One (1) client refused to be interviewed. One (1) client stated the client was pushed into bed by one staff for acting up. Review of the behavioral data shows two (2) clients have a history of fabricating allegations, and there were no witnesses to corroborate the allegation. LPA interviewed ten (10) staff members, and all ten (10) staff members denied the allegations. Body checks are done daily to document any injuries to clients. The Administrator stated she always makes random visits at all hours of the day to make sure clients are safe and staff are doing their jobs. There is insufficient evidence to substantiate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and a copy of the report was provided.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Alberto Lopez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2