198603474-3-24-2026-28-AS-DSIS-DTNNW3-20260501104852

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603474
Report Date: 03/24/2026
Date Signed: 03/24/2026 03:07:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2026 and conducted by Evaluator Erik Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260308162201

FACILITY NAME:	HELIO		FACILITY NUMBER:	198603474
ADMINISTRATOR:	MARCELO, TAJ		FACILITY TYPE:	735
ADDRESS:	510 FOXPARK DRIVE		TELEPHONE:	(929) 429-0836
CITY:	POMONA	STATE: CA	ZIP CODE:	91767
CAPACITY:	4	CENSUS: 4	DATE:	03/24/2026
		UNANNOUNCED	TIME BEGAN:	02:02 PM
MET WITH:	Christina Dotson - DSP		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Staff did not treat resident with dignity and respect.
Staff discouraged resident from contacting law enforcement.
Staff did not accord resident privacy.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent unannounced complaint visit to investigation the allegations listed above. LPA met with Christina Dotson, direct support staff for the facility, and explained the purpose of the visit. Administrator Taj Marcelo was notified of the visit by phone call.

The investigation consisted of the following: LPA interviewed Clients #1 - 4 (C1 - C4), and Staff #1 (S1). Since the initial visit LPA obtained the admission's agreement, Individual Program Plan (IPP), and FACE Sheet for C1. LPA also interviewed Staff #2 - 3 (S2 - S3). During today's visit, LPA is delivering the findings of the investigation.

The investigation revealed the following: In regards to the allegation "Staff did not treat resident with dignity and respect," it is alleged that S2 had been manipulating the emotions of C1 and not validating their feelings.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260308162201

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: HELIO	FACILITY NUMBER: 198603474
	VISIT DATE: 03/24/2026

NARRATIVE

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During interviews with the clients, three (3) out of four (4) did not corroborate the allegation. One client interviewed stated that they are treated respectfully by the staff members of the home. Another client interviewed stated that they are happy with the staff of the facility. During interviews with the residents, none of them corroborated the allegation. S2 stated that they do treat all treat all clients with dignity and respect and that do emotionally support all the clients of the home. Another staff member stated that they have never witnessed or seen and issues with S2 or any other staff members treating clients inappropriately, and is not sure why the allegation is being made.

In regards to the allegation that "Staff discouraged resident from contacting law enforcement," it is alleged that S2 had discouraged C1 from reporting a criminal incident to the police. During interviews with the clients, three (3) out of four (4) did not corroborate the allegation. One client interviewed stated that they have never had to call 911 while living at the facility. Another client also stated that they have not had to call the police while living at the home. During interviews with the staff, none of them corroborated the allegation. S2 stated that they never prevented C1 or any other client from contacting the police to report the alleged crime, and that they did report the incident which led to the police arriving at the home. Another staff member stated that they did encourage C1 to contact law enforcement to report any alleged crime that has occurred. to them.

In regards to the allegation that "Staff did not accord resident privacy," it is alleged that staff have been taking C1's iPad and phone without their consent. During interviews with the clients, three (3) out of four (4) did not corroborate the allegation. One client stated that they are accorded privacy by staff members. Another client also indicated that they are given privacy by the staff. During interviews with staff, none of them corroborated the allegation. One staff stated that they never take C1's phone or iPad, and that C1 frequently shows staff the things on her phone. Another staff stated that they absolutely do not look through C1's phone or iPad without their permission or consent, and that they only see C1's phone when they show them the phone.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and a copy of this report will be provided by email.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

LIC9099 (FAS) - (06/04)

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