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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603477
Report Date: 02/25/2025
Date Signed: 02/25/2025 09:06:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2025 and conducted by Evaluator Nune Margaryan
COMPLAINT CONTROL NUMBER: 28-AS-20250110160658
FACILITY NAME:JRC TITANIUM CARE HOME INC.FACILITY NUMBER:
198603477
ADMINISTRATOR:CANONES, RONELFACILITY TYPE:
735
ADDRESS:212 E LA VERNE AVETELEPHONE:
(909) 279-5485
CITY:POMONASTATE: CAZIP CODE:
91767
CAPACITY:4CENSUS: 3DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Amber TorresTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Facility staff touched a client inappropriately
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nune Margaryan conducted a subsequent complaint visit to deliver findings on the allegation listed above. LPA met with Amber Torres, and spoke with Administrator Ronel Canones over the phone. Purpose of the visit was explained.

The investigation consisted of the following: On 01/13/25 LPA Margaryan and Mayra Cota obtained copies of Staff & Clients Rosters, interviewed Administrator, Staff 1 to Staff 3 (S1 to S3), Client 1 (C1) and Client 2 (C2), SC (Service Coordinator) from San Gabriel / Pomona RC (over the phone). LPAs also obtained the copies of relevant documents. In addition, a tour of the facility was conducted. LPAs did not observe any immediate health and/or safety concerns.

Continue 9099C
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Nune Margaryan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250110160658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JRC TITANIUM CARE HOME INC.
FACILITY NUMBER: 198603477
VISIT DATE: 02/25/2025
NARRATIVE
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The investigation revealed the following: Regarding allegation Facility staff touched a client inappropriately. It was alleged that client was touched inappropriately.
The Administrator said they have never touched any client inappropriately. Interviewed staff denied the allegation. They stated that C1 has never made any complaints of anyone at home or outside of the home touching them inappropriately. Administrator and staff interviews revealed that C1 has a history of making false allegations / false statement to get staff or their peers in trouble. Per SGPRC IPP report and Behavioral Services report, C1 has a history of fabricating stories, making false allegations. LPA interviewed C1 and C1 stated that this never happened, and they have never been inappropriately touched by any staff and feel safe at the facility. Interviewed C2 stated they have never been inappropriately touched by any staff and have not witnessed any staff touched other clients inappropriately. Stated feel that staff provide a safe environment for clients in care. Interviewed SC Indicated did not receive any calls from the client nor vendor and C1 has a history of fabricating stories, making false allegations / statement. SC informed LPA that a welfare check was conducted by Pomona PD and C1 denied making any allegations. Interviews conducted and document reviewed do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are Unsubstantiated.

An exit interview was conducted and copy of this report was provided.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Nune Margaryan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2