198603490-5-14-2026-28-AS-FFIS-DUHV94-20260528161339

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603490
Report Date: 05/14/2026
Date Signed: 05/14/2026 06:27:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Cynthia D Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260505152921

FACILITY NAME:	INSIGHT FOR LIFE EBSH @ GIANO		FACILITY NUMBER:	198603490
ADMINISTRATOR:	FALATOONZADEH, MELLAD		FACILITY TYPE:	737
ADDRESS:	601 GIANO AVE		TELEPHONE:	(626) 295-2535
CITY:	LA PUENTE	STATE: CA	ZIP CODE:	91744
CAPACITY:	4	CENSUS: 3	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Mellad Falatoonzadeh, Administrator		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff physically abused the client.
Staff spoke inappropriately to the client.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegations listed above. LPA arrived unannounced and met with Administrator, Mellad Falatoonzadeh. The purpose of the visit was explained.

LPA obtained a copy of the staff roster, client roster, and documents for Client #1. Interviews were held with seven (7) staff and three (3) clients. Client #1 was not interviewed due to being hospitalized.

Allegation – Staff physically abused the client. It is alleged that staff are slapping Client #1 (C1) while sleeping. LPA interviewed staff and clients regarding this allegation. It was reported that C1 was hospitalized back in October 2025 and was constantly being monitored by the facility staff until recently. Staff have stopped the supervision of C1 at the hospital as of 5/2/26.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260505152921

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: INSIGHT FOR LIFE EBSH @ GIANO	FACILITY NUMBER: 198603490
	VISIT DATE: 05/14/2026

NARRATIVE

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Staff denied slapping C1 at the hospital and stated they are not abusing the clients in any way. Staff have not observed other staff slapping, hitting, or touching a client while at the facility. Staff mainly use verbal redirection and are hands-off with the clients while they are displaying behaviors. Staff allow clients space and time to calm themselves down. LPA interviewed three (3) clients. Clients stated they like living at the facility and their living environment. The staff are taking good care of them and always supervising them. Clients stated that the staff do not hurt them. Upon review of C1’s documents, it is indicated that C1 has a history of fabrication and noted an increased trend.

Allegation – Staff spoke inappropriately to client. LPA interviewed seven (7) staff, and they stated they do not speak to the clients inappropriately. Staff would remain calm when clients are engaging in their maladaptive behaviors and allow clients time/space to calm themselves down. Staff have not observed others talking back or making inappropriate comments to the clients. Staff stated they receive annual training on communication styles for the client and their rights. LPA interviewed three (3) clients today. All three (3) stated that the staff are respectful and do not yell or speak to them inappropriately.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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