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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603490
Report Date: 11/04/2025
Date Signed: 11/04/2025 05:30:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251030130950
FACILITY NAME:INSIGHT FOR LIFE EBSH @ GIANOFACILITY NUMBER:
198603490
ADMINISTRATOR:FALATOONZADEH, MELLADFACILITY TYPE:
737
ADDRESS:601 GIANO AVETELEPHONE:
(626) 295-2535
CITY:LA PUENTESTATE: CAZIP CODE:
91744
CAPACITY:4CENSUS: 3DATE:
11/04/2025
UNANNOUNCEDTIME BEGAN:
02:05 PM
MET WITH:Mellad Falatoonzadeh, AdministratorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff are physically abusing the client.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Cynthia Chan and Elena Mallett conducted a complaint investigation for the allegation listed above. LPAs arrived unannounced and met with Administrator, Mellad Falatoonzadeh. The purpose of the visit was explained.

LPAs obtained copies of the client roster, staff rosters, and documents for Client #1 (C1). Interviews were held with Staff #1 - #5 and Clients #1 - #2.

Allegation - Staff are physically abusing the client. It is alleged that staff are hitting Client #1 and have slapped and hit the client with a belt. LPAs interviewed staff and clients regarding this allegation. Per the administrator, there were no reports of staff hitting the client in the past. Administrator stated one of the alleged perpetrators had not worked at the facility for over a year and had never been written up for any inappropriate behaviors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251030130950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: INSIGHT FOR LIFE EBSH @ GIANO
FACILITY NUMBER: 198603490
VISIT DATE: 11/04/2025
NARRATIVE
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The administrator stated the law enforcement officers conducted a visit to the facility regarding this allegation and also interviewed the client at the hospital. It was informed that the client recanted the statement, and a follow-up is not needed. Staff interviewed denied hitting the clients and have never witnessed any staff abusing a client. Staff stated they are mandated reporters and will report it right away if they witness any abuse. LPA interviewed C1, and client stated that staff have never hit or slapped the client. The other client interviewed stated staff are good and have never hit them.
LPAs obtained and reviewed current Individual Program Plan (IPP) and Behavior Support Plan for C1. The reports note that C1 has a history of fabrication, and facility has protocols in place to address false allegations or accusation of abuse.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report was provided.
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2