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32 | Investigation revealed the following: Regarding allegation, Licensee does not ensure the facility is free from pests, it is alleged that the memory care unit has had an outbreak of bed bugs in the last weeks of July 2023. Staff moved some mattresses outside but residents are allegedly still being bitten by bed bugs. It is alleged that room #114 was infested with roaches so the residents were moved to room #201 and now room #201 also has roaches. Roaches are also present in other areas of the building. Interview with Administrator Bautista and facility staff revealed that the facility ensures that the facility is free from pests. They stated that pest control treats the facility monthly to ensure that the facility is free from pests. Staff deny that there was an outbreak of bed bugs or that any facility resident was bitten by bed bugs. Staff indicated there are no issues with roaches or bed bugs at this time. Facility has a contract with Pacific Shore Pest Control which treats the facility once a month. LPA reviewed pest control company invoices for the May - July 2023 and observed that the facility is treated for different pests including roaches, bed bugs, mice spiders and other pests. 7 out of 9 residents interviewed indicated they have not seen any roaches or bed bugs in the facility. LPA did not observe any roaches or bugs in the facility. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation.
For allegation, Staff do not ensure resident rooms are cleaned adequately, it is alleged that rooms #114, #216, #326, and #320 are all in hoarder conditions and the rooms rooms are full of trash, old food, boxes, and items that clutter the rooms, making it difficult for the residents in those rooms to move around. Staff stated housekeepers deep clean the residents rooms once a week, and caregivers additionally clean the rooms if needed. The trash is taken out everyday by caregivers or housekeepers. Staff stated that there several independent residents that do not want staff to clean their room, but staff clean the room when the residents are not inside. Staff stated that there is one resident that they have to constantly work with as they do like keeping a lot of items such as boxes and old food. Staff stated that they go into that resident's room when they are not their and clean the room to ensure that the resident is safe and can move around. 9 out of 9 residents interviewed indicated staff clean often and do a good job of cleaning their rooms and staff clean their rooms as required. LPA inspected 10 resident bedrooms which included rooms #114, #216, #326, and #320 and observed all rooms to be clean at the time of the visit. Resident which resides in room #216 stated to LPA that they did not want LPA to inspect the room but LPA was able to observe that the resident does have a lot of belongings. Administrator stated that they are working closely with this resident to ensure that the room is kept clean and that the resident discards of items such as boxes from deliveries once the resident opens them to keep the room tidy and not cluttered with empty boxes. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview held. A copy of the report was provided to Administrator Diana Baustista. |