198603504-2-27-2023-28-AS-DSIS-D64VNQ-20240610163527

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 02/27/2023
Date Signed: 02/27/2023 03:53:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2023 and conducted by Evaluator Bennette Pena

COMPLAINT CONTROL NUMBER: 28-AS-20230131141908

FACILITY NAME:	LA POSADA		FACILITY NUMBER:	198603504
ADMINISTRATOR:	DIANA BAUTISTA		FACILITY TYPE:	740
ADDRESS:	8120 PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	114	CENSUS: 85	DATE:	02/27/2023
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Diana Bautista-Martinez, Executive Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff mismanaged resident medication
Staff did not treat resident with dignity or respect
Staff are not wearing mask in the facility

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Bennette Pena conducted a subsequent complaint visit for the above-mentioned allegations. LPA met with Executive Director, Diana Bautista-Martinez and explained the reason for the visit.

On 2/01/2023,LPA Pena conducted the initial investigation and obtained the Staff/Resident rosters, facility map, observed the residents and toured the facility's common areas. LPA also reviewed and obtained files for Resident #1 (R1).

During today's visit, LPA Pena obtained copies of the current Staff/Resident rosters, interviewed Resident #2-Resident #9 (R2-R9), Staff #1-Staff #7 (S1-S7), attempted to interview a potential witness (W1) but phone number was no longer in service. LPA also checked a random resident's MAR/medication and toured the medication room.
*****CONTINUED ON LIC90999-C*****

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: David Sicairos	TELEPHONE: (323) 981-3982
LICENSING EVALUATOR NAME: Bennette Pena	TELEPHONE: (323) 981-3307
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230131141908

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 02/27/2023

NARRATIVE

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Regarding allegation, "Staff mismanaged resident medication." It is alleged that a resident fell because she was over medicated by staff who claimed that resident was agitated and combative. Based on the interviews conducted, 7 out of 7 staff interviewed stated that the facility has a Med Tech on duty who prepares the medication for the residents. The Med Tech put the medications in a small cup and passed them on to the residents rooms or in the dining area. During the tour on 2/01/2023 and 2/27/2023, LPA observed that medications are prepared in small pill cups and medications are locked and inaccessible to residents. During LPA's visit on 2/27/2023, LPA also checked a random MAR and checked the medications to verify if they were being given correctly and on schedule. LPA did not find any discrepancies. S5 indicated that the Med Techs on duty including herself, verify the medication and the amount to be taken before dispensing them. 4 out of the 7 staff interviewed stated that the staff only give the medications that are prescribed by the residents' doctors. 8 out of 8 residents interviewed stated that the staff never mismanaged their medications. All interviewed residents stated that they have not been over medicated nor heard or witnessed staff over medicating residents. All residents interviewed know what medications they are taking and have not missed any dosages. Some residents managed their own medication because they are still alert and competent. They also have not heard or seen staff give them or others any medications that are not prescribed by the doctors. Based on statements and interviews conducted with clients and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation.

Regarding allegation, Staff did not treat resident with dignity or respect." It is alleged that a staff member was observed to be intimidating the resident behind a table. And while at the facility, the resident told her daughter that the staff were mean to her. 7 out of 7 staff members interviewed stated that they never heard or witnessed any staff intimidated or being mean to residents. S1 stated that the facility has zero tolerance policy with that type of behavior and that personal rights in service training are being conducted to staff members regularly. All 7 staff members interviewed stated that they treat residents with dignity and respect. 6 out of 7 staff members stated that they receive personal rights in service training regularly. LPA attempted to interview a potential witness (W1) to the alleged incident, unfortunately the phone number was no longer in service. 8 out of 8 residents stated that were interviewed stated that staff members treated them with dignity and respect. All residents stated that staff members here are nice and respectful. There was no other witnesses to the alleged incident. Based on statements and interviews conducted with clients and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation.

*****CONTINUED ON LIC 9099-C*****

SUPERVISOR'S NAME: David Sicairos	TELEPHONE: (323) 981-3982
LICENSING EVALUATOR NAME: Bennette Pena	TELEPHONE: (323) 981-3307
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230131141908

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 02/27/2023

NARRATIVE

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Regarding allegation, "Staff are not wearing mask in the facility." It is alleged that staff do not wear mask while working in the facility. Based on staff interviews, all staff members stated that the facility has a strict policy about masking, especially when caring for residents. 7 out of 7 staff members stated that they have always been wearing their masks when working since the beginning of pandemic. S2 stated that she has been called the mask police because she reminds everyone to wear mask if she sees them not wearing one. Interviewed with 8 residents revealed that all staff members are very good in following the covid-19 protocol, especially wearing a mask. 8 out of 8 residents stated that they have not seen staff members not wearing masks when working. In fact, majority of the staff members constantly remind residents to wear a mask when they don't see them wearing it. LPA observed that staff members in the facility were all wearing masks during both visits, on 2/01/2023 and 02/27/2023.

Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Executive Director, Diana Bautista-Martinez.

SUPERVISOR'S NAME: David Sicairos	TELEPHONE: (323) 981-3982
LICENSING EVALUATOR NAME: Bennette Pena	TELEPHONE: (323) 981-3307
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

LIC9099 (FAS) - (06/04)

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