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32 | Allegation: Staff did not provide adequate furniture in room for resident. It is alleged that the facility marketing director promised resident (R1's) responsible party that the Memory Care unit rooms would be fully furnished when the resident moved in and the facility would make arrangements to move R1's furniture from previous Assisted Living residence. According to information obtained, the resident moved in on Monday, December 23, 2024 at approximately 6 PM and the Memory Care unit only had a hospital bed, cabinet, and a lamp, and did not offer the resident a full size bed. As a result, responsible party arranged movers to deliver a full size bed and dresser, but was told by med-tech/staff (S3) and Business Office Manager that the full size could not be moved in. A total of five (5) staff were interviewed, of which all denied the allegation stating R1's responsible party was informed that the room does not come furnished, but the facility would be providing a dresser, bedside table, twin sized bed, and lamp, with the exception of hospice residents. Hospice residents get a hospital bed in their rooms that is ordered by the hospice agency. Marketing Director stated when prospective residents and their families visit the facility for a tour they are always informed the rooms are not furnished, but the facility provides basic furniture as a courtesy if needed. Marketing Director stated that R1's family was never promised a fully furnished room, nor offered to transport the resident's belongings from previous placement. Resident (R1) was transported to the facility by hospice transport arranged by previous placement. Five (5) out of 6 residents stated the facility does not provide fully furnished rooms and they are expected to bring their own furniture. Based on observation, R1's room currently has a queen size bed, bedside table, dresser, and sufficient lighting. The facility provided a copy of the hospice medical equipment order dated 12/21/2024, in which the hospital bed was delivered to the facility per Bristol Hospice order. There is insufficient evidence to corroborate the allegation.
Allegation: Staff are threatening not to make resident's bed. It was reported that the Business Office Manager told R1's responsible party that the resident's queen size bed would not be made unless family came in to make the bed. A total of 5 staff were interviewed, of which all denied the allegation by stating that staff in the Memory Care unit make all resident beds regardless of bed size. Staff stated that R1's responsible party disclosed to staff that they wanted a larger size bed in order to sleep there when they visit. Staff stated that they informed the responsible party that family are not allowed to sleep over at the facility unless a resident is actively dying, and as a result R1's responsible party got very upset and was verbally abusive towards staff. A total of 6 residents were interviewed, of which all stated staff assist with bed making if needed. There is insufficient evidence to substantiate the allegation. |