198603504-1-29-2026-28-AS-RORN-DRUUY5-20260304145921

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 01/29/2026
Date Signed: 01/29/2026 06:17:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Cynthia D Chan

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250917113435

FACILITY NAME:	LA POSADA		FACILITY NUMBER:	198603504
ADMINISTRATOR:	BEATRIZ ROMEO-LUI		FACILITY TYPE:	740
ADDRESS:	8120 PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	114	CENSUS: 95	DATE:	01/29/2026
		UNANNOUNCED	TIME BEGAN:	11:20 AM
MET WITH:	Beatriz Romeo-Lui, Administrator		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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1. Staff do not ensure that residents' incontinence needs are met.
2. Staff do not assist residents with showering.
3. Staff are not addressing pests at facility.
4. Staff are not safeguarding resident's personal belongings.
5. Staff do not provide residents with personal care supplies.
6. Licensee does not designate a substitute to manage facility during absence from facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent visit to continue the investigation on the allegations listed above. LPA arrived unannounced and met with the administrator, Beatriz Romeo-Lui. The purpose of the visit was explained.

On 9/23/25, LPA Chan collected the staff and resident roster. LPA inspected ten (10) resident rooms and interviewed a staff member and five (5) residents. Documents were requested to be sent to LPA. Additional staff interviews were held on 11/20/25. During the visit today, LPA interviewed three (3) more staff and five (5) residents.

The investigation revealed the following:
Allegation - Staff do not ensure that residents' incontinence needs are met. Staff interviewed stated that they always change the residents if the briefs are soiled and check on them at least every 2 hours.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 28-AS-20250917113435

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 01/29/2026

NARRATIVE

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When residents press their pendants and request a diaper change, staff will change them right away. Staff stated they also change the bed pads and ensure the residents are clean and dry. LPA interviewed ten (10) residents and all of them stated that staff change them frequently and never ran out of diapers.

Allegation - Staff do not assist residents with showering. Per the administrator and staff, residents are showered on their assigned days. Some residents get more days depending on what they request during admission or their care plan. However, it was noted that residents will also get showered if they are extremely soiled and require one. Staff stated that all showers completed or refused are documented. The residents interviewed stated that staff shower them at least twice a week or provide supervision for those who can shower on their own.

Allegation - Staff are not addressing pests at the facility. The administrator and staff stated that the pest control company provides services at least once a month and have not observed any pests at the facility. Records of monthly pest control services were provided. LPA reviewed the service reports from the Pacific Shore Pest Control company. Records showed that the technician sprayed the exterior foundation of the facility and treated the interior of certain rooms/units for general pests. There were no indicators of live/new activity or infestation of pests at the facility. Nine (9) out of ten (10) residents interviewed have not seen any roaches, spiders, or gnats in their rooms or facility. One (1) stated he/she has seen gnats in the room, but staff sprayed the room to prevent them from coming back.

Allegation - Staff are not safeguarding the resident's personal belongings. It is alleged that staff take the resident’s incontinence supplies to care for other residents. Per the administrator, the facility has a house supply of diapers/briefs, wipes, and chuks/bed pads. Administrator stated that many of the residents’ families will bring incontinence supplies, which are stored in the residents’ rooms. Staff stated they do not take any resident’s incontinence supplies to use on another resident. The facility has extra supplies of briefs, wipes, and under pads that staff stated they will access if the resident runs out of supplies. The residents interviewed have not seen staff take someone else’s products to use on them. Residents stated they have not run out of their incontinence supplies. LPA observed sufficient supplies of pull-ups/briefs, wipes, and bed pads in storage at the facility.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 28-AS-20250917113435

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 01/29/2026

NARRATIVE

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Allegation - Staff do not provide residents with personal care supplies. It is alleged that staff do not have supplies of toilet paper at the facility. All the staff interviewed stated that the facility has ample supplies of toilet paper in storage. The bathrooms get replenished when housekeepers do the cleaning. If residents ask for additional rolls, they are provided with them. Staff have not observed or heard of staff not willing to give them an extra roll when requested. LPA toured the storage room and observed boxes of toilet paper. During the inspection of residents’ rooms, all the bathrooms had toilet paper. Nine (9) out of (10) residents stated that they have not run out of toilet paper, while one (1) stated that the staff did not give a roll when asked.

Allegation - Licensee does not designate a substitute to manage the facility during absence from the facility. LPA obtained a copy of the designation of facility responsibility form with the name of the individual who is authorized to represent the facility when the administrator is not available. Staff interviewed stated the administrator is often at the facility. If the administrator is not present, there is a designated backup person is to manage the facility. The residents interviewed are not sure who the administrator is and there has not been a need to speak with her.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Staff B. Randolph. A copy of this report, along with the appeal rights, was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:	DATE: 01/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026

LIC9099 (FAS) - (06/04)

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