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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 06/19/2026
Date Signed: 06/19/2026 01:22:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260616094406
FACILITY NAME:LA POSADAFACILITY NUMBER:
198603504
ADMINISTRATOR:COLLEEN ROZATTIFACILITY TYPE:
740
ADDRESS:8120 PAINTER AVETELEPHONE:
(562) 945-2651
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:114CENSUS: 87DATE:
06/19/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Colleen Rozatti, Executive DirectorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Facility does not provide a comfortable temperature to residents in care.
Air conditioner is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegations. The purpose of the visit was explained to Executive Director Colleen Rozatti.

The investigation consisted of: A physical plant tour of the facility common areas and 15 resident rooms was completed. Staff (S1- S7), Licensee, and residents (R1 - R9) were interviewed. Copies of air conditioning invoices, mitigation plan, and rosters were obtained. During today's visit, the facility temperature was comfortable in common areas and resident rooms. The weather forecast today is mostly cloudy with a high of 78DF. The general temperature in the facility measured 72 Degrees Fahrenheit.


*Report continuation on 9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260616094406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: LA POSADA
FACILITY NUMBER: 198603504
VISIT DATE: 06/19/2026
NARRATIVE
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Allegation: Facility does not provide a comfortable temperature to residents in care. The complaint alleges residents have been very uncomfortable with the heat. According to information obtained, during the past week some resident rooms and areas were 85 degrees during warm days. Staff and residents were interviewed. A total of nine (9) residents were interviewed. The majority of residents interviewed stated their rooms have a comfortable temperature, but said the dining room temperature has been very warm. None of the residents interviewed reported major discomfort as a result of the air conditioning disrepair. Residents said facility staff have been proactive in offering and providing them with fans if needed. Residents stated that the weather has been on the cool side the last several days. Therefore, they feel the their rooms and facility has had a comfortable temperature in the last several days. Staff stated fans were placed in areas that are warmer, such as, the dining room and certain east side resident rooms. Staff are opening all hallways and resident room windows, and circulation fans have been placed in common areas. The facility temperature during the visit was on average 72 Degrees Fahrenheit. There is insufficient evidence to corroborate the allegation.

Allegation: Air conditioner is in disrepair. It is alleged the air conditioner has not worked since Friday, June 12, 2026 and as of Monday June 15, 2026 the air conditioning issue was still not repaired. Staff interviews revealed the air conditioning unit that is in disrepair is affecting certain rooms and areas i.e., dining room, 3rd floor rooms, and rooms/areas located on the east side of the building. Licensee stated that a technician assessed the problem on June 12, 2026, but was unable to fix the issue because in order to fix the broken part a plumber needed to first replace a valve. The technician contacted the air conditioning manufacturer to assist with the diagnosis of the problem. The plumber replaced the valve yesterday night. Technicians are scheduled to return on Monday, June 22, 2026. Some residents stated their rooms are not affected, and some residents stated their rooms have been affected. All residents confirmed the facility has been addressing the issue, and due to recent pleasant weather the issue has not affected them greatly. Per staff and resident interviews, residents and their responsible parties were notified via email that the air conditioning is in disrepair in certain areas. Based on air conditioning invoice review, the findings indicate the Licensee immediately contracted technicians to fix the problem. Staff implemented a heat mitigation plan that includes, providing residents with fans, increase resident checks, and added hydration areas. The facility maintenance director is buying portable air coolers that will be placed in the dining room and resident rooms if needed. There is insufficient evidence to support the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted and a copy of this report was discussed and provided to Colleen Rozatti.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2