198603504-6-26-2026-28-AS-WSHO-DX2QUZ-20260817122935

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 06/26/2026
Date Signed: 06/26/2026 04:59:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Blanca Gonzalez

COMPLAINT CONTROL NUMBER: 28-AS-20260617154556

FACILITY NAME:	LA POSADA		FACILITY NUMBER:	198603504
ADMINISTRATOR:	COLLEEN ROZATTI		FACILITY TYPE:	740
ADDRESS:	8120 PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	114	CENSUS: 87	DATE:	06/26/2026
		UNANNOUNCED	TIME BEGAN:	11:36 AM
MET WITH:	Executive Director Colleen Rozatti		TIME COMPLETED:	05:10 PM

ALLEGATION(S):

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Staff do not administer residents' medications as prescribed.
Staff do not change soiled residents in a timely manner.
Staff are smoking in the facility.
Staff do not ensure that the facility is free of pest.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced initial complaint investigation visit regarding the above allegations. LPA Gonzalez was greeted by staff, and the purpose of the visit was explained.

The investigation consisted of the following: LPA toured the facility and inspected residents’ rooms on the first, second and third floor. LPA requested and obtained copies of Personnel Roster, Resident Roster, reviewed pest control logs, smoking/vaping policy, reviewed Medication Administration Record (MAR) log and notes, interviewed staff #1-6 (S1- S6) and residents #1- 8 (R1-R8).

continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 28-AS-20260617154556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 06/26/2026

NARRATIVE

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The investigation revealed the following: Regarding allegation “Staff do not administer residents' medications as prescribed,” it was reported night Med Techs often do not provide residents with their medications on time. 7 out of 8 residents interviewed deny the allegation. R1 stated “they bring it on time.” R5 stated they always receive medication timely and “always exactly what it’s supposed to be.” R7 stated med techs are timely with medication. R8 stated it varies with the med tech and the shifts, but R8 stated they always get all their medications. 6 out of 6 staff deny the allegation. S1 stated residents are very vocal and will let us know. S2-S6 stated they had not received complaints from residents stating they do not receive their medication in a timely manner.

Regarding allegation “Staff do not change soiled residents in a timely manner,” it was reported night staff often do not change residents in a timely manner. 7 out of 8 residents interviewed denied the allegation. R6 stated they see staff regularly checking on their roommate that needs assistance with changing. R7 stated they have not been left in soiled diapers and are changed in a timely manner. R7 stated “Even if I went just a little bit, they still change me.” R8 stated staff usually change R8 in a timely manner. R8 stated “it has happened but not regularly. Rarely.” 6 out of 6 staff interviewed deny the allegation. S2 and S3 stated residents are checked and changed every 2 hours and as needed. S1 and S6 stated they had not received any complaints from residents about not being changed in a timely manner.

Regarding allegation “Staff are smoking in the facility.” It was reported that a staff member was often vaping inside the facility. 8 out of 8 residents interviewed denied the allegation. R1 stated “I’ve only seen it outside. I could smell it.” R3 stated they’d “never seen that.” R5 stated they had not seen anyone smoking or vaping in the building. 6 out of 6 staff interviewed denied the allegation. Staff interviewed stated they had not seen any staff vaping in the building and had not received any complaints regarding staff vaping inside the building.

continued on LIC9099C

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 28-AS-20260617154556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 06/26/2026

NARRATIVE

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Regarding allegation “Staff do not ensure that the facility is free of pest,” it was reported that facility has had a roach infestation throughout the facility for several months and that management has done nothing to address the issue. 7 out of 8 residents interviewed deny the allegation. R1 stated they had not seen any roaches in their room or anywhere else. R2 stated they had not seen any roaches in their room or in the building. R5 staff they saw one little roach but didn’t let staff know. R6 stated their neighbor had a roach problem “but it’s been handled.” R5 stated a company comes once a month to spray and R5 hasn’t seen any more roaches since. LPA reviewed pest control service invoices. Services are scheduled monthly. Invoices dated 04/15/26 and 05/11/26 stated “No live pest activity was observed at time of visit.” Invoice dated 06/18/26 the technician stated they hadn’t seen anything of concern at the time of visit. 4 out of 6 staff interviewed denied the allegation. S1 stated a pest control company treats the facility monthly. S5 and S6 stated they had not received any complaints regarding a roach infestation at the facility. LPA toured the facility lobby, dining area, and rooms on the first, second and third floors and did not observe any roaches.

Based on observation, interviews and record review, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Executive Director Colleen Rozatti.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026

LIC9099 (FAS) - (06/04)

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