198603504-8-31-2023-28-AS-RORN-CWBVTS-20231005164336

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 08/31/2023
Date Signed: 08/31/2023 02:48:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2023 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20230829092036

FACILITY NAME:	LA POSADA		FACILITY NUMBER:	198603504
ADMINISTRATOR:	DIANA BAUTISTA		FACILITY TYPE:	740
ADDRESS:	8120 PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	114	CENSUS:	DATE:	08/31/2023
		UNANNOUNCED	TIME BEGAN:	10:48 AM
MET WITH:	Diana Bautista		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Staff did not provide a comfortable temperature for resident.
Facility is in disrepair.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted an initial 10-Day complaint visit to investigate the above allegation.The purpose of the visit was discussed with Administrator Diana Bautista.

The investigation consisted of the following: A tour of the facility was conducted with focus on temperature of resident rooms and common areas. A total of 10 rooms were checked to ensure temperature is comfortable and meets Title 22 regulation. Residents (R1- R10) and staff (S1- S3) were interviewed. Copies of HVAC Service Work Order/Invoices for dates [8/22/23, 8/23/23, 8/29/23], resident roster, and LIC 500 Personnel Report were reviewed and obtained.

***Narrative continues next page.***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230829092036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 08/31/2023

NARRATIVE

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Allegation: Staff did not provide a comfortable temperature for resident. It is alleged that the air conditioning unit in R1's room has not been working well during the last two weeks. The room temperature has been very cold, with an average temperature of 62 Degrees Fahrenheit. Facility Administrator and maintenance staff were notified of the temperature issue. However, it was not fixed in a timely manner and the resident was only provided a fan. A total of three staff were interviewed; all stated the most recent temperature issue was immediately addressed and cooling was restored the following morning. Administrator stated that on Monday August 28, 2023 at approximately 9:30 PM the A/C units in all the 2nd and 3rd floor rooms were not working. HVAC company was immediately called, but they were not able to address the issue until the following morning. However, the facility Maintenance Director was able to reset the HVAC system and A/C units in resident rooms became operable. A total of 10 residents were interviewed. Six (6) out of 10 residents stated the facility and room temperature is and has been comfortable. Four (4) residents stated that their rooms were too hot on Mon. Aug. 28, 2023, but the facility temperature was repaired the following day. Per document review, HVAC company conducted three (3) site visits in the last 1 1/2 weeks; dates [8/22/23, 8/23/23, 8/29/23] to address the cold temperature in R1's room. Document evidence was provided indicating the facility immediately addressed temperature issues, and contracted services with HVAC company. The findings indicate that HVAC technicians replaced one relay in R1's panel last week, and worked fine initially, but then stopped working properly. Subsequent visits were conducted, and it was determined that a 2nd relay needed replacement because the thermostat in R1's room indicated "off", but the cooling system was not turning off and continued to blow cold air. As of today, R1's room and all other rooms inspected have no temperature issues, and room temperature was comfortable.

Allegation: Facility is in disrepair. It is alleged the facility A/C system is in disrepair. The findings indicate that in late July 2023, early August 2023 the air conditioning in 1st, 2nd, and 3rd floor hallways, and common areas was not operating well. However, the issue was addressed. Licensee purchased a new HVAC system for the affected areas and there have been no issues since. In regards to the most recent temperature issue on Mon. August 28, 2023, facility Maintenance Director determined that the HVAC system only needed to be reset, and cooling was fixed by next morning. On August 29, 2023, HVAC technicians checked R1's room, and found loose connection at relay. Facility Administrator immediately addressed issues and contracted 3rd party vendors to evaluate and fix the issue.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted and a copy of this report was discussed and provided to facility Administrator Diana Bautista.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

LIC9099 (FAS) - (06/04)

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