198603504-8-3-2023-28-AS-RORN-CXRLNL-20231120075429

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603504
Report Date: 08/03/2023
Date Signed: 08/03/2023 03:29:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2023 and conducted by Evaluator Alma Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20230728162505

FACILITY NAME:	LA POSADA		FACILITY NUMBER:	198603504
ADMINISTRATOR:	DIANA BAUTISTA		FACILITY TYPE:	740
ADDRESS:	8120 PAINTER AVE		TELEPHONE:	(562) 945-2651
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	114	CENSUS: 89	DATE:	08/03/2023
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Diana Baustista		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Facility is in disrepair.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alma Gonzalez conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegation. LPA met with Administrator Diana Bautista and explained the reason for the visit.

The investigation consisted of: LPA collected copies of Staff and Resident rosters. LPA collected a receipt from Real Time Bros Heating & Air Conditioning Inc dated 7/28/23. LPA conducted interviews with Administrator Diana Bautista, Staff 1-3 (S1-3) and Residents 1-9 (R1-9). LPA also conducted a tour of facility which included observations of all 3 floors on the assisted living side and 1 floor on the memory care unit. LPA toured the facility with Administrator Diana Bautista. A total of 10 resident bedrooms were inspected.

(See LIC9099C for continuation)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Wei Siew Ho	TELEPHONE: (323) 981-3969
LICENSING EVALUATOR NAME: Alma Gonzalez	TELEPHONE: (323) 981-3973
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230728162505

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LA POSADA	FACILITY NUMBER: 198603504
	VISIT DATE: 08/03/2023

NARRATIVE

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Investigation revealed the following: Regarding allegation, Facility is in disrepair, it is alleged that the Air Conditioning has not been operating for about two weeks. It is allegedly very hot in the facility for the residents. During today's visit, LPA toured the facility and observed the facility air conditioner to be working and observed that the facility's temperature on all three floors was comfortable. LPA observed the temperature to be at 71 degrees. LPA observed the temperature to be set at a comfortable temperature for facility residents. Based on the statements obtained from the interviews conducted with Administrator, LPA learned that one air conditioning unit that controls the temperature for facility hallways was in the process of being switched out on 8/7/23 due to the old unit not properly working and not being able to be repaired. She stated that this started approximately two weeks ago. Administrator stated that portable fans are placed throughout all the hallways to ensure that the air is circulating throughout the facility. She also stated that the Air Conditioning unit that provides air to all resident rooms and all other areas of the facility excluding the hallways is working properly. Air Conditioning was working properly at the time of LPA visit. LPA observed fans throughout the facility hallways. Temperature throughout the facility was comfortable. Administrator and S1-3 stated that AC system in resident rooms was not affected and stated that the temperature throughout the facility is comfortable. Interviews conducted with 9 out of 9 residents revealed that they do not have any concerns and that the facility contains a comfortable temperature at all times. 9 out of 9 residents stated that there are fans throughout the facility hallways and that the staff ensure that they have a comfortable temperature maintained at all times. Based on statements gathered from interviews conducted with facility staff, facility residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held. A copy of the report was provided to Administrator Diana Bautista.

SUPERVISOR'S NAME: Wei Siew Ho	TELEPHONE: (323) 981-3969
LICENSING EVALUATOR NAME: Alma Gonzalez	TELEPHONE: (323) 981-3973
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023

LIC9099 (FAS) - (06/04)

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