198603505-4-9-2026-28-AS-DSIS-DT4SG6-20260413135126

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603505
Report Date: 04/09/2026
Date Signed: 04/09/2026 10:48:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Tena Herrera

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260327092332

FACILITY NAME:	REM CALIFORNIA, LLC - GLENWOOD		FACILITY NUMBER:	198603505
ADMINISTRATOR:	VANESSA VASQUEZ		FACILITY TYPE:	735
ADDRESS:	2418 GLENWOOD PLACE		TELEPHONE:	(323) 249-8299
CITY:	SOUTH GATE	STATE: CA	ZIP CODE:	90280
CAPACITY:	4	CENSUS: 3	DATE:	04/09/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Donna Johnson - Regional Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff do not provide adequate supervision to residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to deliver findings on the reported allegation. LPA met with Donna Johnson and explained the purpose of today's visit.

The investigation consisted of the following:

On 4/2/26 LPA conducted the initial visit and conducted interviews with 1 Client (C1) and 6 Staff (S2-S6), after visit LPA conducted phone interview with S1.
On 4/3/26 LPA conducted phone interviews with 2 Staff (S7-S8).
On 4/8/26 LPA conducted phone interviews with 2 Clients (C2-C3).
During today’s visit LPA delivered finings on the reported allegation.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260327092332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: REM CALIFORNIA, LLC - GLENWOOD	FACILITY NUMBER: 198603505
	VISIT DATE: 04/09/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff do not provide adequate supervision to residents in care.

It is alleged that S1 was observed sleeping on the job and neglecting C1. LPA interviewed 8 staff and 6 out of 8 staff denied the allegation and stated that they do not sleep during their shifts and have never seen other staff sleeping. Interviews with 4-night shift staff (S1,S2, S7, S8) each denied the allegation and interviews revealed that staff have tasks throughout the night that help keep them alert and busy, and staff have to check in by calling the regional director every hour during their shift. Interviews with S1 and S8 revealed that on the night of the alleged incident both staff were at the facility, both staff denied being asleep. S1 and S8 stated that although there were phone issues during their shift, they notified the program manager of these issues and stated once again that they never fell asleep. LPA conducted interviews with 3 clients (C1-C3), and each denied the allegation and stated they do not see any staff sleeping while at the facility.

Based on statements and interviews conducted with staff and clients, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

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