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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603520
Report Date: 11/21/2024
Date Signed: 11/21/2024 12:21:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20241119090735
FACILITY NAME:JOURNEY TOGETHER CARE HOMEFACILITY NUMBER:
198603520
ADMINISTRATOR:ARGUELLES, NELSONFACILITY TYPE:
735
ADDRESS:14627 LA PLUMA DRTELEPHONE:
(562) 217-7937
CITY:LA MIRADASTATE: CAZIP CODE:
90638
CAPACITY:4CENSUS: 4DATE:
11/21/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Eddie Arguelles - Assistant AdministratorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff does not ensure there is sufficient food at the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted an initial complaint visit to address the allegation listed above. LPA met with Eddie Arguelles, Assistant Administrator for the facility, and explained the purpose of the visit. Administrator Nelson Arguelles arrived shortly thereafter.

The investigation consisted of the following: LPA Erik Zaragoza reviewed the perishable and non-perishable food supply for the facility, checked expiration dates for the food supply, client files for Clients #1 - 4 (C1 - C4), and also interviewed Staff #1 - 4 (S1 - S4) along with C1 - C3. LPA attempted to interview C4 however was not able to because they are in high school.

The investigation revealed the following: According to the allegation that the "Staff does not ensure there is sufficient food at the facility," it is alleged that there are times where there is no food in the refridgerator of the facility, that there is a lack of meat in the facility that may be expired, and that there are hardly any snacks in the home.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Erik Zaragoza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20241119090735
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JOURNEY TOGETHER CARE HOME
FACILITY NUMBER: 198603520
VISIT DATE: 11/21/2024
NARRATIVE
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During interviews with the clients, three (3) out of three (3) did not corroborate the allegation. One of the clients interviewed stated that they are happy with the food served at the facility and do not have any concerns related to the food. Another client interviewed stated that they always receive meals and snacks when they request food and that they are happy with the quality of the food served. During interviews with the staff members, four (4) out of four (4) did not corroborate the allegation. One of the staff members interviewed stated that they always ensure that there is a sufficient food supply in the facility and they ensure that there is a good variety of food as well. Another staff member interviewed stated that they go grocery shopping once per week and that snacks are always available for the clients in care. LPA checked the food supply of the facility, and it met the required two (2) day supply of perishable foods, as LPA observed that there was a sufficient quantity and variety of meats in the refrigerators and fridges, that none of it had expired, along with other perishable fruits and vegetables as well. The facility also met the requirement of a seven (7) day supply of non-perishable foods, however it had just enough to meet the requirement. LPA advised the facility staff that more non-perishable foods should be purchased and maintained at the facility.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
NAME OF LICENSING PROGRAM MANAGER: David Sicairos
NAME OF LICENSING PROGRAM ANALYST: Erik Zaragoza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2