198603525-8-28-2025-28-AS-LHIS-DLKMPC-20250916094653

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603525
Report Date: 08/28/2025
Date Signed: 08/28/2025 02:43:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2025 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250826110316

FACILITY NAME:	LAMBERT PLACE, THE		FACILITY NUMBER:	198603525
ADMINISTRATOR:	ALVAREZ, EDUARDO		FACILITY TYPE:	737
ADDRESS:	13304 LAMBERT RD		TELEPHONE:	(909) 631-8521
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	3	CENSUS: 3	DATE:	08/28/2025
		UNANNOUNCED	TIME BEGAN:	09:14 AM
MET WITH:	Eduardo Alvarez		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff are not meeting the required personnel requirements.
Facility is experiencing a financial issues.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit regarding the above allegations. LPA discussed the purpose of the visit with Administrator Eduardo Alvarez.

The investigation consisted of: Record review was completed.Staff (S1- S8), Regional Center staff, Licensee, and CPI Inc representative were interviewed. Record review of CPI training, CEU training, and CPI invoice was completed. Relevant Regional Center and DDS documents were reviewed and obtained, as well as LIC 500 Personnel Report and resident roster. A physical plant tour of the interior and exterior grounds was conducted. No health and safety concerns were observed.

*See next page for narrative.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 08/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250826110316

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LAMBERT PLACE, THE	FACILITY NUMBER: 198603525
	VISIT DATE: 08/28/2025

NARRATIVE

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Allegation: Staff are not meeting the required personnel requirements. It is alleged that two facility staff/Crisis Prevention Institute (CPI) certified training instructors do not have access to order training materials, log classes, or utilize CPI portal in any capacity. And as a result the staff are not meeting required personnel training requirements. Staff interviews revealed that the facility had two (2) CPI certified staff instructors until July 14, 2025. A total of 8 staff were interviewed. All staff stated they have continued to receive required 20 minute CPI refresher training and all other CEU monthly trainings. The Regional Center issued a Corrective Action Plan (CAP) dated 10/8/2024 that states the licensee shall certify a back-up CPI training instructor. During today's visit, a call to CPI Inc was made. The representative said the CPI instructor credentials are in good standing, instructor has access to materials, but cannot purchase more products until the account balance is paid. Licensee was interviewed and stated that they are exploring contracting an outside back-up CPI instructor, and/or considering appointing a facility staff as the 2nd CPI certified instructor. LPA contacted the Regional Center. The Regional Center stated a reasonable time frame of identifying a second CPI instructor should have been within 30 days. The Regional Center requested that 2nd CPI instructor shall have completed CPI certification by 9/30/25. Per record review, all staff have valid certification and monthly 20-minute refresher training. Therefore, there is not supporting evidence to confirm the allegation.

Allegation: Facility is experiencing a financial issues. The complaint alleges licensee has not paid CPI Inc [Crisis Prevention Institute, Inc] account invoices and there is an outstanding balance, which directly impacts the facility plan of operation. A total of eight (8) staff were interviewed. All staff stated they have received wages on time and do not think licensee has financial issues because utilities are paid for and client needs are met. One (1) staff stated they had knowledge of the outstanding CPI bill balance, but they assumed corporate office was aware. LPA called Licensee, they stated that CPI Inc has not contacted the licensee in reference to the outstanding balance. Licensee stated they will contact CPI Inc and pay the entire outstanding balance by tomorrow. LPA spoke to representative at CPI Inc, whom confirmed that the invoices have been mailed to the facility address, and not the licensee corporate office. In addition, CPI Inc did not have the licensee email on record, they had a former staff email as their contact information. CPI Inc stated correspondence regarding the outstanding balance was being sent to the former staff and not Deesha Inc (licensee). LPA reviewed Secretary of State records and found the licensee and their parent company to be in good standing. There is insufficient evidence to support the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Eduardo Alvarez and a copy of this report was provided.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 08/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025

LIC9099 (FAS) - (06/04)

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