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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603525
Report Date: 01/22/2026
Date Signed: 01/22/2026 03:15:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250721125015
FACILITY NAME:LAMBERT PLACE, THEFACILITY NUMBER:
198603525
ADMINISTRATOR:ALVAREZ, EDUARDOFACILITY TYPE:
737
ADDRESS:13304 LAMBERT RDTELEPHONE:
(909) 631-8521
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:3CENSUS: 3DATE:
01/22/2026
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Eddie Alvarez - AdministratorTIME COMPLETED:
03:27 PM
ALLEGATION(S):
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Facility is not following program plan
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent complaint visit to address the allegations listed above. LPA met with Eddie Alvarez, administrator of the facility, and explained the purpose of the visit.

The investigation consisted of the following: During the initial visit conducted on 7/29/2025, LPA Zaragoza interviewed Staff #1 - 10 (S1 - S10), conducted a tour of the facility, and obtained copies of Face Sheets/Client Identification/Emergency Information, LIC 500 Personnel Report, client roster, Individual Behavioral Support Plans (IBSPs) for Clients #1 - 3 (C1 - C3), and the staff timesheet records for the month of June. Since the initial visit LPA interviewed Staff #11 (S11), and Witness #1 (W1). During today's visit, LPA will be delivering the findings of the investigation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250721125015

FACILITY NAME:LAMBERT PLACE, THEFACILITY NUMBER:
198603525
ADMINISTRATOR:ALVAREZ, EDUARDOFACILITY TYPE:
737
ADDRESS:13304 LAMBERT RDTELEPHONE:
(909) 631-8521
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:3CENSUS: 3DATE:
01/22/2026
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Eddie Alvarez - AdministratorTIME COMPLETED:
03:27 PM
ALLEGATION(S):
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3
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5
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8
9
Staff are sleeping during working hours
Facility is operating out of staff ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent complaint visit to address the allegations listed above. LPA met with Eddie Alvarez, administrator for the facility, and explained the purpose of the visit.

The investigation consisted of the following: During the initial visit conducted on 7/29/2025, LPA Zaragoza interviewed Staff #1 - 10 (S1 - S10), conducted a tour of the facility, and obtained copies of Face Sheets/Client Identification/Emergency Information, LIC 500 Personnel Report, client roster, Individual Behavioral Support Plans (IBSPs) for Clients #1 - 3 (C1 - C3), and the staff timesheet records for the month of June. Since the initial visit LPA interviewed Staff #11 (S11), and Witness #1 (W1). During today's visit, LPA will be delivering the findings of the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 28-AS-20250721125015
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: LAMBERT PLACE, THE
FACILITY NUMBER: 198603525
VISIT DATE: 01/22/2026
NARRATIVE
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In regards to the allegation that "Staff are sleeping during working hours," it is alleged that multiple staff members have been sleeping on the facility couches, chairs, or out in their cars during their shifts. During interviews with the staff members and witness, one (1) out of twelve (12) corroborated the allegation. One of the staff members stated that they have never witnessed staff sleeping during their shift, and they ensure that the overnight shift are awake during their shifts by using a group chat text message thread to check on them. Another staff member stated that staff members are not sleeping during their shift, and that lead staff are responsible for checking to make sure that staff are alert and being attentive to the clients. LPA obtained photographs that appear to show some staff members sleeping or resting at the facility, however it cannot be determined if these photographs were taken during their breaks or outside of their scheduled shift.

In regards to the allegation that "Facility is operating out of staff ratio," it is alleged that some staff are leaving the facility early during shift changes, and that clients are left unattended and unsupervised which causes the facility to be out of ratio, since some clients in the facility require 2:1 and 3:1 supervision. During interviews with the staff members and witness, one (1) out of twelve (12) corroborated the allegation. One staff member stated that they have never witnessed staff leaving the clients unattended, nor have they witnessed staff members leaving their shift early causing them to be out of ratio. Another staff member stated that this has not been occurring, and in the event of an emergency lead staff or the administrator will step in to ensure that required staffing ratios are adhered to. During the two (2) visits at the facility, LPA observed that the facility was maintaining appropriate staffing ratios.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Eduardo Alvarez and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 28-AS-20250721125015
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: LAMBERT PLACE, THE
FACILITY NUMBER: 198603525
VISIT DATE: 01/22/2026
NARRATIVE
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In regards to the allegation that "Facility is not following program plan," it is alleged that the facility is not implementing the client's Individual Behavioral Support Plans (IBSPs), because there has been inaccurate and missing data from data collections conducted by staff, and that staff are also not implementing the plan properly. During interviews with the staff members and witness, one (1) out of twelve (12) corroborated the allegation. One staff indicated that around the time this complaint was originally filed in July of 2025, there had been issues with the staff implementation of the IBSPs for clients, including outright lack of adherence to the plan. In addition, staff are responsible for data collection of clients related to tracking their target goals or independent living skills (ILS), however the data was not collected or incomplete. During record review for the client IBSPs, C1 had an ILS goal for "Mock Fire Drill" in May of 2025 which indicated that no data was reported for that month's review, and similarly for C3 in mock Earthquake Drills in February and March of 2025. According to the facility's plan of operation, "Behavioral and Independent Living Skills (ILS) training goals are determined by ongoing data collection and analysis," and that "designated staff will measure progress towards achievement of the IBSP objectives and positive support plan" through data collection and daily logs.

Based on LPA interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 6, Chapter 1 is being cited on the attached LIC9099D page.

Exit interview was held and a copy of the report along with the appeal rights were provided to the administrator Eddie Alvarez.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 28-AS-20250721125015
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LAMBERT PLACE, THE
FACILITY NUMBER: 198603525
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2026
Section Cited
CCR
80022(k)
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(k) The facility shall operate in accordance with the terms specified in the Plan of Operation and may be cited for not doing so.

This regulation is not met as evidenced by:
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Licensee/Administrator is to ensure that data pertaining to client IBSPs and ILS are collected and implement them properly moving forward. Administrator is to create a written plan on how facility will improve staff data collection on implementation of IBSPs and submit it to licensing agency for review.
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Based on staff/witness interviews and a review of client records, LPA determined that facility staff did not properly implement the client IBSPs and collect data pertaining to their ILS goals for 3 out of 3 clients, which poses a potential health and safety threat to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5