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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603535
Report Date: 05/28/2026
Date Signed: 05/28/2026 06:32:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Bonnie Tao
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260526115258
FACILITY NAME:SANTA ANITA ASSISTED LIVINGFACILITY NUMBER:
198603535
ADMINISTRATOR:JACQUELINE CORTEZFACILITY TYPE:
740
ADDRESS:5600 GRACEWOOD AVENUETELEPHONE:
(626) 442-8410
CITY:TEMPLE CITYSTATE: CAZIP CODE:
91780
CAPACITY:150CENSUS: 146DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Executive Director/Administrator Alisa DeanTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff bribed resident.
Staff spoke to resident in an inappropriate manner.
Staff does not ensure facility's electricity is in good repair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tao conducted an unannounced initial complaint visit to the facility. Upon arriving at the facility, LPA met with Executive Director/Administrator Alisa Dean. LPA explained the purpose of today’s visit and discussed the allegations mentioned above to Administrator.

The investigation consisted of residents/staff interviews, physical plant tour and facility records review. LPA obtained residents/staff roster, and residents’ facility files.

The investigation revealed the following:
In regards of facility staff bribed resident, it was alleged that facility management staff offered the resident six months’ rent if resident wants to relocate. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. One (1) out of twelve (12) residents interviewed stated the management offered the resident six months’ rent for relocating to another facility.

(-continued on LIC 9099C-)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 28-AS-20260526115258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SANTA ANITA ASSISTED LIVING
FACILITY NUMBER: 198603535
VISIT DATE: 05/28/2026
NARRATIVE
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The rest of the ten (10) residents could not corroborate with the allegation. It was revealed that they had never been asked to relocate, nor offered any rent to relocate. Per staff interviews, all five (5) out of five (5) staff interviewed could not corroborate with the allegation. It was revealed that management was trying to help the resident by offering financial assistance if the resident wants to relocate to another facility per resident’s preference. Management indicated that any form of bribery was not allowed at the facility. Therefore, there was not preponderance of evidence that management or staff were bribing resident.

In regards of facility staff spoke to resident in an inappropriate manner, it was alleged that staff talked to resident inappropriately. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. One (1) out of twelve (12) residents interviewed stated the management spoke to the resident inappropriately. The rest of the ten (10) residents could not corroborate with the allegation. It was revealed that staff spoke to them with respect and nicely. Per staff interviews, all five (5) out of five (5) staff interviewed could not corroborate with the allegation. It was revealed that staff cared about residents and spoke to residents with respect. Per observation during the physical plant tour, staff were nice to residents and talked to them politely. The interactions between residents and staff were friendly. Therefore, staff did not speak to residents in an inappropriate manner.

In regards of facility staff does not ensure facility's electricity is in good repair, it is alleged that the facility has power outage for days. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. One (1) out of twelve (12) residents interviewed stated the facility had power outage for days and no one had come to repair the issue. The rest of the ten (10) residents stated that the facility had power outages for about 12 hours. It was revealed that staff had applied the emergency disaster protocol during the power outage. Per staff interviews, all five (5) out of five (5) staff interviewed stated the facility’s electricity went out was due to the power outage of the entire city. The electricity company did not notify the facility or the city and it was unexpected. Staff had applied emergency and disaster procedures to provide care to residents. Per record review, the administrator had notified Licensing regarding the power outage on 05/22/26, a sign was posted in the common area to inform residents about the electricity company’s scheduled power outage on 05/26/26, and additional back up generator was in place for that power outage. Since the power outage of the city on 05/22/26 was not scheduled, facility had applied their emergency disaster procedures and no incident of injuries or fall occurred during the outage, therefore, the facility was having an electricity outage instead of not in good repair. (-continued on LIC 9099C-)
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 28-AS-20260526115258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SANTA ANITA ASSISTED LIVING
FACILITY NUMBER: 198603535
VISIT DATE: 05/28/2026
NARRATIVE
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Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Alisa Dean, administrator. The findings were discussed and a copy of this report was provided.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Bonnie Tao
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260526115258

FACILITY NAME:SANTA ANITA ASSISTED LIVINGFACILITY NUMBER:
198603535
ADMINISTRATOR:JACQUELINE CORTEZFACILITY TYPE:
740
ADDRESS:5600 GRACEWOOD AVENUETELEPHONE:
(626) 442-8410
CITY:TEMPLE CITYSTATE: CAZIP CODE:
91780
CAPACITY:150CENSUS: 146DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Executive Director/Administrator Alisa DeanTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not ensure facility vehicle is in good repair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tao conducted an unannounced initial complaint visit to the facility. Upon arriving at the facility, LPA met with Executive Director/Administrator Alisa Dean. LPA explained the purpose of today’s visit and discussed the allegations mentioned above to Administrator.

The investigation consisted of residents/staff interviews, physical plant tour and facility records review. LPA obtained residents/staff roster, and residents’ facility files.

The investigation revealed that, in regard of facility staff do not ensure facility vehicle is in good repair, it is alleged that facility van sliding door is not working. Per resident interviews, one (1) out of twelve (12) residents interviewed was unable to comprehend the interview questions. Two (2) out of twelve (12) residents interviewed stated the facility van's sliding door was jammed. The rest of the nine (9) residents could not corroborate with the allegation. It was revealed that they was not aware of the facililty van's sliding door is not working.
(-continued on LIC 9099C-)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 28-AS-20260526115258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SANTA ANITA ASSISTED LIVING
FACILITY NUMBER: 198603535
VISIT DATE: 05/28/2026
NARRATIVE
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Per staff interviews, all five (5) out of five (5) staff interviewed could not corroborate with the allegation. Per observation during the physical plant tour with the Administrator, the facility van's door was jammed, the door handle was missing and required to use a tool to unlatch the door when opening it. Therefore, the facility vehicle is not in good repair.

Based on record review, observation and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.

An exit interview was conducted with Alisa Dean, administrator. The findings were discussed. A copy of this report and appeal right were provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 28-AS-20260526115258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: SANTA ANITA ASSISTED LIVING
FACILITY NUMBER: 198603535
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/11/2026
Section Cited
CCR
87303(a)
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The facility shall be clean, safe, sanitary and in good repair at all times.

This requirement was not met as evidenced by:
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Adminsitrator agreed to repair the facilty van's sliding door or replace the van if needed. Adminsitrator will submit the proof of repair to licensing by the POC due date
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The facility van's sliding door is jammed and not operable.

This poses a potential health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6