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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603535
Report Date: 07/28/2025
Date Signed: 08/11/2025 09:45:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2025 and conducted by Evaluator Mayra Cota
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250722151911
FACILITY NAME:SANTA ANITA ASSISTED LIVINGFACILITY NUMBER:
198603535
ADMINISTRATOR:JACQUELINE CORTEZFACILITY TYPE:
740
ADDRESS:5600 GRACEWOOD AVENUETELEPHONE:
(626) 442-8410
CITY:TEMPLE CITYSTATE: CAZIP CODE:
91780
CAPACITY:150CENSUS: 147DATE:
07/28/2025
UNANNOUNCEDTIME BEGAN:
08:57 AM
MET WITH:Jacqueline Cortez, Executive DirectorTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Staff administered the incorrect medication to resident.
INVESTIGATION FINDINGS:
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***This is an amendment of the original report. The purpose of the amendment is to correct an error on the LIC 9099-D (citation). There is no change in the findings. The findings remain the same.***
Licensing Program Analyst (LPA), Mayra Cota, conducted unannounced 10-day investigation visit regarding the above mentioned allegation. LPA Cota, met with Jacqueline Cortez, Executive Director, and the reason for the visit was explained.

The investigation consisted of the following:

LPA Cota, obtained copies of staff and resident rosters, toured the common areas of the facility, with a focus on inspecting the medication room and medication for Resident 1 (R1), interviewed Staff 1 - Staff (S1-S5) and Resident 1- Resident 5 (R1-R5) and obtained copies of relevant documentation.

***Report continues on LIC-9099
Substantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Mayra Cota
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20250722151911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SANTA ANITA ASSISTED LIVING
FACILITY NUMBER: 198603535
VISIT DATE: 07/28/2025
NARRATIVE
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Regarding allegation: Staff administered the incorrect medication to resident.

It is alleged that caregiving staff gave R1 medicine on 7/21/25 at around 8:00 p.m., which is not prescribed to R1 and was told to take it. It is alleged that when R1 told staff the medication wasn’t theirs, caregiving staff told R1 “You gotta take it.”

The investigation revealed the following: Interviews with Staff 1 – Staff 6 (S1-S6) revealed, caregiving staff are not allowed to administer medication to residents at any time. S1-S6 stated, the only staff who are allowed and qualified to administer medication are medical technicians per education training, facility policy and procedures. However, interview with S3 (caregiver) indicated, they were asked by S5 to please give R2 (R1’s roommate) a medication as S5 waited outside R2’s room with medication cart during medication pass, due to R1 not allowing S5 to enter R1’s room. S3 stated, they took the cup with a “pink” pill from S5 because S5 asked S3 to please give R2 the medication, even though S3 is aware that only medical technician staff are allowed to do so, which S3 is not. S3 stated, they proceeded to enter R1/R2’s room, and once in the room, S3 placed the cup with the medication on R1’s walker table. S3 stated, the medication was meant for R2 and not for R1 which at that time, S3 was able to retrieve the cup with the medication from R1 and proceeded to give it to R2. S5, denies the allegation; however, record review of R2’s medication administration record (QuickMar) for July 2025 indicates, S5 signed off on administrating R2’s bedtime routine medication at 8:00 p.m. on 7/21/25, which S5 does admit to being the staff who passed R2’s medication on that day. Interview with R1 indicated, S3 gave them the cup of medication with a “pink” pill which they did not take due to medication not being part of their regular routine medication prescribed by their doctor. R1 further indicated, they do not take any “pink” pills with their routine medication and can identify exactly which medication R1 takes, daily. Review of R1’s medication indicated, R1 does not take any medication fitting the description of the pill given to them by S3 on 7/21/25. Further review of R2’s medication revealed, R2 takes medication which includes a pink pill of Rosuvastatin Calcium 20mg tab which was administered on 7/21/25 at 8:00 p.m. by S5. R2 was unable to be interviewed due to being hospitalized at the time of visit. LPA observation, record review, and staff and resident interviews, corroborate the allegation.

Based on LPA’s observation, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations (Title 22), is being cited on the attached LIC 9099 D. An exit interview was conducted, and a copy of this report was provided.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Mayra Cota
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20250722151911
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: SANTA ANITA ASSISTED LIVING
FACILITY NUMBER: 198603535
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/29/2025
Section Cited
CCR
87411(d)(4)
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87411(d)(4) Personnel Requirements - General (d) All personnel shall be given on the job training or have related experience in the job assigned to them. This training and/or related experience shall provide knowledge of and skill in the following, as appropriate for the job assigned and as evidenced by safe and effective job performance:
(4) Knowledge required to safely assist with prescribed medications which are self-administered.
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Licensee will conduct training with caregiving and medical technician staff regarding medication administration policies and precedures. Licensee will submit proof of training by POC due date in a form of sign-in log of staff in attendance and topics discussed via an agenda of training.
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This requirement was not met as evidenced by: based on observation, staff and resident interviews and record review, licensee did not ensure that caregiving staff who are not qualified to administer medication to residents refrain from administering medication to a resident.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Mayra Cota
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3