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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603545
Report Date: 06/04/2026
Date Signed: 06/04/2026 05:45:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260602150242
FACILITY NAME:PARK VIEW PLACEFACILITY NUMBER:
198603545
ADMINISTRATOR:LEEANN HEFNERFACILITY TYPE:
740
ADDRESS:1054 PARK VIEW DRIVETELEPHONE:
(626) 885-1800
CITY:COVINASTATE: CAZIP CODE:
91724
CAPACITY:142CENSUS: 92DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Leeann Hefner, AdministratorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff do not conduct emergency drills.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegation listed above. LPA met with Administrator, Leeann Hefner, and explained the purpose of the visit.

LPA obtained a copy of the resident and staff rosters, Emergency Disaster Plan, and copies of drills conducted. LPA also conducted interviews with Staff #1 - #8 and Residents #1 - #9.

The investigation revealed the following:
Allegation – Staff do not conduct emergency drills. It is alleged that for over three years, staff have not conducted a fire, disaster, or emergency drill. LPA obtained a copy of the facility Emergency and Disaster Plan. The plan is being reviewed annually by the administrator. Per staff, drills for different types of emergency are being conducted at least quarterly. A personnel member from the Fire Safety Service company conducts unannounced fire and disaster drills for each shift.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260602150242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PARK VIEW PLACE
FACILITY NUMBER: 198603545
VISIT DATE: 06/04/2026
NARRATIVE
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Staff stated that the drills are mainly for staff and do not include the residents. However, the administrator stated that they are planning to provide residents with the procedures of an emergency and possibly an evacuation drill. LPA received copies of the report and observed that drills of different scenarios are being conducted at least quarterly for each shift. LPA interviewed nine (9) residents. Three (3) out of the nine (9) residents stated that the facility is conducting drills for staff. The rest of the residents are not sure if emergency disaster drills are being conducted. Based on record review and interviews, the facility is conducting emergency/disaster drills at least quarterly for staff.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.



An exit interview was conducted with the Administrator. A copy of this report, along with the appeal rights, was provided.
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2