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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603545
Report Date: 08/06/2026
Date Signed: 08/06/2026 03:21:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2026 and conducted by Evaluator Jewel Baptiste
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260729201720
FACILITY NAME:PARK VIEW PLACEFACILITY NUMBER:
198603545
ADMINISTRATOR:LEEANN HEFNERFACILITY TYPE:
740
ADDRESS:1054 PARK VIEW DRIVETELEPHONE:
(626) 885-1800
CITY:COVINASTATE: CAZIP CODE:
91724
CAPACITY:142CENSUS: 95DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
09:36 AM
MET WITH:Executive Director Leean Hefner TIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff do not maintain a comfortable temperature for residents in care.
INVESTIGATION FINDINGS:
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On 08/06/26, Licensing Programming Analyst (LPA) Jewel Baptiste conducted a 10-day complaint investigation at the facility listed above. Upon arrival, LPA met with the concierge, Cladella Farrow, who contacted Leeann Hefner (Executive Director). At 9:55 a.m., the executive director arrived, and LPA explained the reason for the visit.

During today’s visit, LPA obtained the resident roster, staff roster, JVAC invoice for January 2026 to August 2026, Email exchange from the Executive Director, and employee temperature logs dated February 2026 to August 2026. LPA interviewed the Executive Director and four (4) staff members, who shall be referred to as Staff #1 through Staff #4 (S1-S4). LPA also interviewed a total of ten (10) residents who shall be referred to as Resident #2 through Resident #11 (R2-R11). Due to R1’s medical diagnosis, LPA could not conduct an interview. LPA interviewed a Family member who shall be known as Witness#1(W1). LPA toured the facility with the Executive Director and inspected the 13 resident bedrooms affected by the HVAC system, namely rooms 124, 125, 126, 127, 221, 222, 223, 224, 315, 316, 317, 318, and 319. (Report continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Jewel Baptiste
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260729201720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: PARK VIEW PLACE
FACILITY NUMBER: 198603545
VISIT DATE: 08/06/2026
NARRATIVE
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The investigation reveals the following: Regarding " Staff do not maintain a comfortable temperature for residents in care," it is alleged that R1’s room is excessively hot and stuffy. According to the Executive Director, the facility's HVAC has been out of order, and 13 resident bedrooms have been affected. The issue started on February 21st, 2026, and the system was repaired on July 31st, 2026. Initially, parts were needed, and then other issues with the system arose. While the system was being repaired, the residents in the 13 rooms were given fans and portable air-conditioning units. The Executive Director stated that the residents had no issues; once they received the portable system, they had no complaints, and they were happy. The residents' bedrooms were also checked twice a day, with the temperature recorded and the type of solution received noted via temperature log. 4 out of 4 staff stated the HVAC system was down, but the residents' bedrooms were still comfortable due to the portable units or fans. They further stated they checked on the residents every 1-2 hours to ensure they were not affected by the temperature. 1 out of 10 residents were unable to answer LPA’s questions. 9 out of 10 residents stated that although there was an issue with the HVAC system, the facility ensured the temperature in their rooms was comfortable. They further confirmed that staff checked on them to ensure they were comfortable. LPA toured the facility and measured the temperature, which was between 78 and 85 degrees, within Title 22 regulations. The temperatures in the residents' bedrooms can be adjusted to their liking. LPA observed portable air conditioning units and fans in the residents' rooms. Via the log and LPA interviews, some residents refused fans and portable air conditioning units. LPA also reviewed the daily logs and confirmed that the resident bedrooms were between 70 and 85, while the HVAC system was being repaired. Residents in the rooms below 78 stated they preferred it that way. W1 stated that although there was an issue with the system, their family members were comfortable and happy due to the fans and the portable air conditioning units provided.

Based on LPA's interviews, the investigation revealed that, although the allegation may have occurred or is valid, there is no preponderance of evidence to prove whether the alleged violation did or did not occur; the allegation is UNSUBSTANTIATED.



An exit interview was conducted with Executive Director Leeann Hefner, and a copy of this record was provided.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Jewel Baptiste
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2