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32 | Allegation: Staff is not providing resident itemized receipts.
It is alleged that staff are not providing C1 with receipts of rent payments C1 has given. LPA interviewed C1 and C1 confirmed that they have received an invoice with breakdown of payment. LPA interviewed C1’s Case Manager and they confirmed that the facility and themselves have provided C1 with verbal details of the balance owed and that C1 has admitted they received a copy of the invoice from facility. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated that C1 has been provided with a copy of the itemized rent payment invoice. LPA interviewed 5 clients and 4 out of 5 clients denied the above allegation, 3 clients stated that although they have not been provided with receipts they have not needed any as their rent is paid through another agency. Interview with C4 revealed that although they don’t get a receipt right away, they are eventually provided with one.
Allegation: Staff does not ensure residents are provided adequate food meals.
It is alleged that the facility does not provide clients with nutritious meals and clients are provided small portions of food. LPA toured kitchen and dining and observed a sufficient quantity of canned foods, fresh produce, meats/chicken and frozen vegetables. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated that clients at the facility are very independent and often times do not want what is on the menu and will request a different meal, staff will make what is being asked. LPA interviewed 5 clients and 4 out of 5 clients denied the above allegation and stated that they are provided with 3 meals a day that they feel are decent and if more is desired they are provided with it.
Allegation: Staff does not ensure facility is free of pests.
It is alleged that facility has roaches. LPA toured facility and did not observe any roaches or droppings. LPA interviewed 3 staff and 3 out of 3 staff stated that there was a problem a month ago in early July, once the problem was discovered the facility was fumigated and there hasn’t been signs of roaches since. LPA interviewed 5 clients and 5 out of 5 clients also stated that there was a problem early July and the facility was fumigated and haven’t noticed any roaches since. This allegation was previously cited during the facility’s annual inspection 6/16/25 therefore no additional citation issued during visit. LPA reviewed the contract with pest control company dated 7/11/25 that indicates facility was treated for pest control, interior and exterior spray for ants, roaches, and spiders with the next scheduled service date of 9/5/25.
Based on statements/interviews conducted with staff/clients, review of files/records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held,a copy of this report was emailed
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