198603557-9-13-2025-28-AS-FFIS-DM3US6-20251002154947

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603557
Report Date: 09/13/2025
Date Signed: 09/13/2025 12:24:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2025 and conducted by Evaluator Kimberly Ramirez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250827095947

FACILITY NAME:	PEOPLE'S CARE NOGAL		FACILITY NUMBER:	198603557
ADMINISTRATOR:	JASMIN SMITH		FACILITY TYPE:	737
ADDRESS:	8716 NOGAL AVENUE		TELEPHONE:	(909) 287-3557
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90606
CAPACITY:	4	CENSUS: 3	DATE:	09/13/2025
		UNANNOUNCED	TIME BEGAN:	11:03 AM
MET WITH:	David Baeza		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff bribing residents.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 09/13/2025 to deliver findings regarding the above allegation. LPA Ramirez conducted an initial complaint investigation visit on 09/02/2025 and LPA conducted interviews, gathered and reviewed documents. Due to time constraints, a need further investigation was documented. During today’s visit, LPA Ramirez was greeted by David Baeza and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster (LIC 9020), Staff Roster, Staff#1 - 6 interviews (S1 – S6), Client#1 – 3 interviews (C1 – C3), copies of C1- C3 Record of Client’s/Resident’s Safeguarded Cash Resources (LIC 405) for 2025, copies of C1- C3 face sheet and recent Individual Program Plan (IPP), Program Activity Therapy (PAT) schedule, and physical plant tour.

SEE 9099-C for continued report

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250827095947

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PEOPLE'S CARE NOGAL	FACILITY NUMBER: 198603557
	VISIT DATE: 09/13/2025

NARRATIVE

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The investigation revealed the following: regarding the allegation “Staff bribing clients.” It is alleged staff are bribing clients in the amount of $9 to make false statements about their care. Four (4) out of the six (6) staff interviewed denied this allegation. Staff interviews revealed clients receive their monthly Personal & Incidental (P&I) monies monthly and may use it how ever they choose. Staff revealed all P&I monies received and distributed to clients are recorded in their Record of Client’s/Resident’s Safeguarded Cash Resources (LIC 405). Staff revealed once clients’ receive their P&I money, the clients safeguard it themselves. Staff revealed certain clients can also earn up to $8 or 9 daily for completing tasks on their PAT schedule that is approved as part of their Individual Program Plan (IPP). Staff revealed each client has different tasks to complete depending on their IPP. However, if the task is not completed according to their schedule, no money is earned that day. During record review, LPA observed PAT schedule for clients which lists personal tasks and boxes indicating if the task was completed and dollar amounts of tasks, which equals $9 max for C2 and $5 max for C1 and C3. LPA Reviewed C1- C3 Record of Client’s/Resident’s Safeguarded Cash Resources (LIC 405) and did not observe any discrepancies or missing entries. LPA Ramirez reviewed clients' IPP which indicates the facility uses a PAT schedule as a way to encourage clients to earn additional money for completing personal tasks. Three (3) out of the three (3) clients interviewed denied the above allegation. Clients revealed they receive P&I monies monthly and spend their money when they want. Clients revealed although they can earn extra money if they complete tasks, they always receive their P&I money and are encouraged to complete tasks but never bribed to lie. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted. A copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2025

LIC9099 (FAS) - (06/04)

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