198603563-10-30-2025-28-AS-DSIS-DNEPUX-20251114103814

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603563
Report Date: 10/30/2025
Date Signed: 10/30/2025 12:02:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2025 and conducted by Evaluator Christian Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20251013154621

FACILITY NAME:	TELECARE CITRUS HOUSE		FACILITY NUMBER:	198603563
ADMINISTRATOR:	SAWLSVILLE, BRIAN		FACILITY TYPE:	772
ADDRESS:	7725 LEEDS STREET		TELEPHONE:	(562) 445-3001
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90242
CAPACITY:	16	CENSUS: 12	DATE:	10/30/2025
		UNANNOUNCED	TIME BEGAN:	09:53 AM
MET WITH:	Lauren Martin Team Lead		TIME COMPLETED:	12:17 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not allow resident to engage in activities
Staff do not allow resident to manage own funds

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Christian Gutierrez conducted a subsequent complain visit in regard to the allegations listed above. LPA met with Team Lead Lauren Martin and explained the purpose of the visit. Administrator Peter Burgos was notified by telephone.

The investigation consisted of the following: During the initial visit conducted on 10/21/2025, LPA interviewed Administrator, and client 1 (C1). LPA obtained copies of the following documents: staff roster, client roster, C1’s admission agreement, face sheet, appraisal/needs and service plan LIC 625, weekly schedule, and house participation log. During today’s LPA Gutierrez interviewed staff #2- staff #4 (S2-S4), interviewed clients #2-clients #5 (C2-C5), and delivered findings.

See 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 28-AS-20251013154621

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: TELECARE CITRUS HOUSE	FACILITY NUMBER: 198603563
	VISIT DATE: 10/30/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

In regard to the allegation “Staff do not allow resident to engage in activities”, it is alleged that staff did not let C1 go out into the community without earning points. During interviews with Administrator and staff four (4) out of four (4) stated that this is a short-term crisis treatment center and there is a point system in place to earn privileges to go out into the community. S2 stated there is an interview before being admitted to facility going over all the rules and that it is disclosed that the first two weeks of admission you can’t leave facility. All four (4) staff stated that they have never prevented a client from engaging in any activities. During interviews with clients four (4) out of five (5) stated that staff has never prevented them from engaging in activities. Group activities are encouraged and is a way to earn points for extra privileges.

In regard to the allegation “Staff do not allow resident to manage own funds”, it is alleged that staff are not allowing C1 to use his/her points that they are earning for engaging in group the way he /she wants to. During interviews with Administrator and staff four (4) out of four (4) stated that facility does not manage any clients’ funds. All clients are in charge of their own money and finances. Administrator did state that there is a point system in place as an incentive for clients to engage in groups and other things, so they have more privileges to go out into the community. S4 stated that their staff has never mismanaged any clients’ points. During interviews with clients five (5) out of five (5) stated that staff does not hold any of their funds. C1 stated that he/she didn’t like the idea of having to earn points for privileges and that at last facility they didn’t have this.C2 stated that the point system was a way to motivate and encourage them to go to group.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2