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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603566
Report Date: 02/09/2026
Date Signed: 02/09/2026 03:19:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Erik Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20251007152115
FACILITY NAME:ASTORIA PARK SENIOR LIVINGFACILITY NUMBER:
198603566
ADMINISTRATOR:STEPHANIE FUNDERBURGFACILITY TYPE:
740
ADDRESS:925 EAST VILLA STREETTELEPHONE:
(626) 796-4303
CITY:PASADENASTATE: CAZIP CODE:
91106
CAPACITY:220CENSUS: 150DATE:
02/09/2026
UNANNOUNCEDTIME BEGAN:
09:42 AM
MET WITH:Karine Tovmasian - Admissions CoordinatorTIME COMPLETED:
03:34 PM
ALLEGATION(S):
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Staff touched resident in an inappropriate manner.
Staff made inappropriate comments to resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erik Zaragoza conducted a subsequent complaint visit to investigate the allegations listed above. LPA met with Karine Tovmasian, admissions coordinator for the facility, and explained the purpose of the visit. LPA met with Maria Quizon, Executive Director, shortly thereafter.

The investigation consisted of the following: On the initial visit conducted on 10/8/2025, LPA Zaragoza obtained the physician's report, appriasal, FACE Sheet, and admissions agreement for Resident #1 (R1), and also conducted a tour of the facility. Since the initial visit, Investigations Branch (IB) investigator Douglas Real interviewed Staff #1 - 2 (S1 - S2), Residents #1 - 4 (R1 - R4), Witness #1 (W1), and also obtained a police report from the Pasadena Police Department #2025-77351. During today's visit, LPA Zaragoza interviewed Staff #3 - 6 (S3 - S6), and also interviewed R1, R2, and Residents #5 - 13 (R5 - R13). LPA Zaragoza is also delivering the findings of the investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20251007152115
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ASTORIA PARK SENIOR LIVING
FACILITY NUMBER: 198603566
VISIT DATE: 02/09/2026
NARRATIVE
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The investigation revealed the following: in regards to the allegation that "Staff inappropriately touched resident," it is alleged that S1 inappropriately touched R1 in a sexual manner when providing care to them, including touching their genital area and also forcing R1 to touch them in the groin region. IB investigator Real investigated the above allegation. During interviews with the staff, none of them corroborated the allegation. S1 repeatedly stated in various interviews that they never inappropriately touched R1 in a sexual manner in the past. Other staff interviewed stated that they never witnessed S1 touching R1 or any other resident inappropriately. During interviews with the residents, three (3) out of four (4) denied the allegation. One resident stated that none of the facility caregivers have ever touched them inappropriately anywhere on their body. Another resident interviewed stated that they have received assistance with showering from S1 in the past, and that S1 has always been respectful while assisting them. During an interview with W1, a detective with the Pasadena City Police Department, they stated that based on their investigation, there was insufficient evidence to press charges against S1.

In regards to the allegation that "Staff made inappropriate comments to resident," it is alleged that S1 made sexually inappropriate comments to R1 while providing care to them. The above allegation was investigated by LPA Zaragoza. During interviews with the staff, none of them corroborated the allegation. One staff interviewed stated that they have never heard of S1 make inappropriate comments towards R1 or any other resident when they were providing care to them. Another staff similarly stated that they never heard S1 make an inappropriate comments towards any of the residents. During interviews with the residents, ten (10) out of eleven (11) did not corroborate the allegation. One resident stated that they have never heard of any staff members making inappropriate comments towards the residents in the facility. Another resident interviewed also stated they have not heard any staff make inappropriate comments towards residents and that staff treat them respectfully. LPA did not overhear any staff making inappropriate comments towards residents across the two (2) unannounced visits at the facility.

Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Erik Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2