198603566-2-6-2026-28-AS-WSHO-DTURMU-20260507130915

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603566
Report Date: 02/06/2026
Date Signed: 02/06/2026 03:20:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Blanca Gonzalez

COMPLAINT CONTROL NUMBER: 28-AS-20260130091554

FACILITY NAME:	ASTORIA PARK SENIOR LIVING		FACILITY NUMBER:	198603566
ADMINISTRATOR:	MARIA QUIZON		FACILITY TYPE:	740
ADDRESS:	925 EAST VILLA STREET		TELEPHONE:	(626) 796-4303
CITY:	PASADENA	STATE: CA	ZIP CODE:	91106
CAPACITY:	220	CENSUS: 150	DATE:	02/06/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Administrator Maria Quizon		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Staff did not ensure residents personal property was safely secured

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced initial 10-day complaint investigation visit regarding the above allegation. LPA Gonzalez was greeted by Administrator Maria Quizon and the purpose of the visit was explained. Care Coordinator Petra Vancini assisted with the visit.

The investigation consisted of the following: LPA Gonzalez requested and obtained copies of Personnel Roster, Resident Roster, reviewed facility file for R1, interviewed staff #1-5 (S1- S5) and interviewed residents #1-10 (R1-R10).

continued on LIC9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260130091554

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ASTORIA PARK SENIOR LIVING	FACILITY NUMBER: 198603566
	VISIT DATE: 02/06/2026

NARRATIVE

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Regarding the allegation "Staff did not ensure residents personal property was safely secured”: it was reported that R1 stated that they had money stolen. The investigation revealed 5 out of 5 staff deny the allegation. S1 stated nothing had been reported to them, especially not money. S2 stated an incident was brought to their attention and attempted to assist R1 in looking for the missing money but R1 stated they were not missing anything. Interviews with residents revealed 7 out of 10 residents deny the allegation. R1 stated they had reported someone had taken their money, but they were mistaken because they had somebody to hold it. R2 stated once, about 10 years ago, money went missing from their room, but not now under the new management. R3 stated cigarettes had gone missing from their room but not any money. R4 stated a sweater set was not returned from laundry but has not had money missing. R3 and R4 admitted to not reporting the missing items to staff. LPA unable to interview the reporting party. LPA made three (3) attempts to contact the reporting party.

Based on interviews, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Administrator Maria Quizon.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

LIC9099 (FAS) - (06/04)

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