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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603578
Report Date: 11/16/2023
Date Signed: 11/16/2023 11:48:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2023 and conducted by Evaluator Jewel Baptiste
COMPLAINT CONTROL NUMBER: 28-AS-20230613092723
FACILITY NAME:RHEMA CARE GROUP ALFORDFACILITY NUMBER:
198603578
ADMINISTRATOR:NWAKA, ANGELAFACILITY TYPE:
735
ADDRESS:1034 E. ALFORD STREETTELEPHONE:
(626) 324-3134
CITY:AZUSASTATE: CAZIP CODE:
91702
CAPACITY:4CENSUS: 4DATE:
11/16/2023
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Administrator Kalu Nwaka TIME COMPLETED:
12:02 PM
ALLEGATION(S):
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Staff hit client in care
INVESTIGATION FINDINGS:
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On 11/16/2023 at 10:40 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted a subsequent 10- day complaint visit to investigate the allegation listed above. LPA met with Staff #1 and explained the reason for the visit. Staff #1 contacted the Administrator Kalu Nwaka at 10:55 am and LPA explained the reason for the visit.

During the initial visit LPA obtained via email the resident roster, staff roster, Client #1 IPP and Client #2 IPP. LPA also interviewed: The Administrator and a total of two (2) staff who shall be referred to as S1, and S2. LPA attempted to call S3 and left a voice mail. LPA interviewed a total of 1 resident who shall be referred to as C1.

Prior to the visit, LPA contacted/ interviewed C1 and C2 case managers (CM), interviewed S3, and attempted to interview C2 three times.
Report Continued on 9099C

Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Jewel Baptiste
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20230613092723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: RHEMA CARE GROUP ALFORD
FACILITY NUMBER: 198603578
VISIT DATE: 11/16/2023
NARRATIVE
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During today’s visit, LPA toured the facility and obtained the Staff roster and Client roster via email.

The investigation reveals the following: Regarding “Staff hit client in care”. It is alleged that S3 hit C1. The Administrator denied the allegation stating the incident was investigated a month prior by state licensing and the police department. According to the administrator S3 has never physically assaulted any of the clients. 3 out of 3 staff denied the allegation stating staff as never hit any of the clients. 1 out of 1 client denied the allegation, by stating staff has never assaulted them. The Police investigated and C1 stated to the police that they do not remember staff hitting them.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.



Exit interview conducted with Staff #1 Josh Ogugwa and a copy of this record provided.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Jewel Baptiste
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2