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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603605
Report Date: 02/09/2026
Date Signed: 02/09/2026 04:11:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20260130153412
FACILITY NAME:ARARAT GARDENSFACILITY NUMBER:
198603605
ADMINISTRATOR:KESHISHYAN, VARSENIKFACILITY TYPE:
741
ADDRESS:1230 EAST WINDSOR ROADTELEPHONE:
(818) 244-7219
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:175CENSUS: 81DATE:
02/09/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Najwa Elwan- Wellness DirectorTIME COMPLETED:
04:36 PM
ALLEGATION(S):
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Staff did not provide assistance for a resident to use the restroom
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial visit for the above allegation. LPA met with wellness director (S1) Najwa Elwan and explained the reason for the visit.

Allegation: Staff did not provide assistance for a resident to use the restroom

It is alleged that on 1.30.2026 staff did not assist Resident#1 (R1) to use the bathroom. To investigate the allegation, with the assistance of the wellness director (S1) at 11:50 AM, LPA took a tour of the physical plant.

During this investigation, at 12:30 PM, LPA interviewed the wellness director (S1) and six (6) other staff members. LPA interview with R1 today at 1:42 PM, revealed that staff left R1 left soaked or soiled for a long time.
Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260130153412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ARARAT GARDENS
FACILITY NUMBER: 198603605
VISIT DATE: 02/09/2026
NARRATIVE
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At 1:52 PM LPA conducted a records review of R1's file, included but not limited to call log for residents assistance, physician's report, appraisal needs and services plan and other relevant documents. LPA interview with nine (9) incontinent residents today revealed that staff change them regularly and check on them regularly all the time. Residents also revealed that they are assisted immediately and are changed when requested. LPA interview with staff confirmed that they changed R1 and other incontinent residents regularly four (4) to five (5) times a day during their shift and check on them everyone and a half (1 1/2) hours to two (2) hours.

LPA review of residents call log revealed that residents are being assisted within 5-7 minutes.

Based on interviews, LPAs observations and record review, there is no sufficient information to verify the allegation. Therefore, this allegation is deemed Unsubstantiated, at this time.

Exit interview is conducted and a copy of this report given to wellness director (S1).
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2