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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603605
Report Date: 08/11/2025
Date Signed: 08/11/2025 02:14:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2025 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20250801164041
FACILITY NAME:ARARAT GARDENSFACILITY NUMBER:
198603605
ADMINISTRATOR:KESHISHYAN, VARSENIKFACILITY TYPE:
741
ADDRESS:1230 EAST WINDSOR ROADTELEPHONE:
(818) 244-7219
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:175CENSUS: 79DATE:
08/11/2025
UNANNOUNCEDTIME BEGAN:
09:28 AM
MET WITH:KESHISHYAN, VARSENIK- executive directorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not ensure facility was kept clean, safe, and sanitary
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial complaint visit to the facility to investigate the above allegation. LPA met with KESHISHYAN, VARSENIK, who is the executive director, and explained the reason for the visit.

Allegation: Staff did not ensure the facility was kept clean, safe, and sanitary.

It was alleged that residents #1 (R1), who currently reside at the facility, has a strong odor coming from the bathroom. To investigate the allegation, LPA conducted a physical plant tour at around 9:50 AM, requested pertinent documents at 11:00 AM, and interviewed six (06) staff and eleven (11) residents between 9:53 AM to 01:51 PM. During the physical plant tour, LPA did not experience a malodor or observe any foul smell in the residents' bathroom, bedroom, carpets, or anywhere else in the facility.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250801164041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ARARAT GARDENS
FACILITY NUMBER: 198603605
VISIT DATE: 08/11/2025
NARRATIVE
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During interviews with the executive director and five (5) staff members, it was revealed that they are not aware of any foul-smelling odor within the facility. An interview with staff revealed that housekeeping cleans the residents' bedrooms once a week or more when requested. R1 reported being the only person able to smell the alleged odor. LPA inspected R1’s bathroom sink, shower, and toilet, and did not experience any foul smell. LPA interviewed four (4) residents on the floor and six (6) other residents within the facility. The interview revealed that they did not experience or encounter such an odor within the facility.

Based on observations, record reviews, and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2