198603607-4-25-2026-28-AS-LHIS-DTKUUH-20260428155334

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603607
Report Date: 04/25/2026
Date Signed: 04/25/2026 11:38:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Alberto Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20251215124910

FACILITY NAME:	SPRINGFIELD MANOR		FACILITY NUMBER:	198603607
ADMINISTRATOR:	BAIG, SHAHBAZ		FACILITY TYPE:	735
ADDRESS:	2526 NEW AVENUE		TELEPHONE:	(626) 572-4146
CITY:	ROSEMEAD	STATE: CA	ZIP CODE:	91770
CAPACITY:	32	CENSUS: 31	DATE:	04/25/2026
		UNANNOUNCED	TIME BEGAN:	11:02 AM
MET WITH:	Lyndon Ferran, Staff		TIME COMPLETED:	11:39 AM

ALLEGATION(S):

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Staff did not prevent resident(s) from using methamphetamines in the facility

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alberto Lopez a subsequent complaint visit to investigate above allegation. LPA was met by Lyndon Ferran, Staff and explained the purpose of the visit. Adminsitrator Baig was contacted via phone anthorized staff Lyndon Ferran to sign report.

On 12/16/2025 - Licensing Program Analyst (LPA) Alberto Lopez conducted 10-day complaint visit to investigate above allegation. LPA was met by Christopher Ignacio and Shabaz Baiz and explained the purpose of the visit. LPA conducted a health and safety check and tour of facility.

The investigation consisted of the department interviewing three (3) staff, S#1 -S#3 five (5) clients C#1 -C#5, Review of C1 Garfield Hospital Medical Records, C1 Physicians Report, C1 Admission agreement, Los Angeles Sherriff department Incident Report, Personnel Report, client roster, Department investigative report and C1 Face Sheet.
(continued on 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20251215124910

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: SPRINGFIELD MANOR	FACILITY NUMBER: 198603607
	VISIT DATE: 04/25/2026

NARRATIVE

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(continued from 9099)

The investigation revealed regarding Allegation: Staff did not prevent resident(s) from using methamphetamines in the facility. It is alleged that a client used methamphetamines and facility did not prevent client from using the methamphetamines. The department interviewed three (3) staff and all three staff (3) denied the allegation. The department interviewed five (5) clients and all five (5) could not corroborate the allegation. On 12/09/2025 around 7:20 pm staff found C1 on floor passed out and called 911. C1 was transported to Garfield Medical Center and on 12/10/2025 C1 was admitted to Garfield Medical Center where C1 tested positive for methamphetamines. C1 denied using methamphetamines and has no history of substance abuse. Staff interviewed stated C1 has no history of using methamphetamines and all clients and staff interviewed had no knowledge of where C1 could have been exposed to the methamphetamines. Police investigated and determined that no crime was committed. There is insufficient evidence to support the allegation that facility neglect/lack of supervision resulted in C1 using methamphetamine or that facility staff did not prevent client from using methamphetamines in the facility.

Based on interviews and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Lyndon Ferran, Staff and a copy of this report was provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2026

LIC9099 (FAS) - (06/04)

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