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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603610
Report Date: 05/29/2026
Date Signed: 05/29/2026 04:33:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Mayra Cota
COMPLAINT CONTROL NUMBER: 28-AS-20250324111256
FACILITY NAME:RISING HILL DEVELOPMENTAL HOME IIIFACILITY NUMBER:
198603610
ADMINISTRATOR:OGLESBY, JENNIFER L.FACILITY TYPE:
735
ADDRESS:21303 E CLOVERTON STTELEPHONE:
(562) 508-2007
CITY:COVINASTATE: CAZIP CODE:
91724
CAPACITY:4CENSUS: 4DATE:
05/29/2026
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Eric Howard, AdministratorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff did not prevent client from having access to illegal drugs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mayra Cota, conducted an unannounced subsequent complaint investigation visit to deliver findings regarding the above-mentioned allegation. LPA met with Eric Howard, and the reason for the visit was explained.

The initial 10-day complaint investigation visit was conducted on 3/25/2025 by LPA, Trueman. During the visit, LPA obtained copies of staff and client rosters, conducted tour of the facility, reviewed and also received copies of Special Incident Reports (SIRs).

During a subsequent complaint visit conducted on 1/26/2026, LPA Cota, obtained copies of staff and resident rosters, toured the facility with a focus on inspecting the front and backyard and interviewed (3) staff and (3) clients. During the span of the investigation, LPA Cota, reviewed information collected by the Department. The investigation revealed the following:
***Continues on LIC 9099-C***
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Mayra Cota
COMPLAINT CONTROL NUMBER: 28-AS-20250324111256

FACILITY NAME:RISING HILL DEVELOPMENTAL HOME IIIFACILITY NUMBER:
198603610
ADMINISTRATOR:OGLESBY, JENNIFER L.FACILITY TYPE:
735
ADDRESS:21303 E CLOVERTON STTELEPHONE:
(562) 508-2007
CITY:COVINASTATE: CAZIP CODE:
91724
CAPACITY:4CENSUS: 4DATE:
05/29/2026
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Eric Howard, AdministratorTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Clients are engaging in inappropriate behaviors due to staff neglect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mayra Cota, conducted a subsequent complaint visit to deliver findings regarding the above-mentioned allegation. LPA met with Eric Howard, Administrator and the reason for the visit was explained.
The investigation consisted of the following:

During initial visit on 3/25/2025, LPA Trueman, conducted Health and Safety Checks, obtained copies of staff and client rosters and toured the facility. LPA Trueman also reviewed and received copies of Special Incident Reports (SIRs).

During visit conducted on 1/15/2026, LPA Cota, obtained copies of staff and resident rosters, toured the facility with a focus on inspecting the front and backyard, interviewed Staff 1 – Staff 3 (S1-S3), and Client 1 – Client 2 (C1-C2). LPA also conducted telephonic interview with Client 3 (C3).
The investigation revealed the following:
Regarding: Clients are engaging in inappropriate behaviors due to staff neglect.
It is alleged that staff let clients do whatever they want and have no control over them. It is alleged that clients are outside at all hours of the night, slamming garbage cans, and doors, making loud noises, playing loud music, and blasting the TV. It is also alleged that clients have set the backyard on fire a couple of times.
***Continues on LIC 9099-A***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 28-AS-20250324111256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: RISING HILL DEVELOPMENTAL HOME III
FACILITY NUMBER: 198603610
VISIT DATE: 05/29/2026
NARRATIVE
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Staff deny the allegation. Interviews with S1-S3 revealed that staff do not neglect clients in care. Staff stated that clients are not outside at all hours of the night, slamming garbage cans and doors, playing loud music or blasting the TV. Staff stated that clients in care are respectful of the neighbors and do not engage in inappropriate behavior. Clients typically go to bed around 8:00 – 9:00 p.m. because some of them work and others go to programs early in the morning. Watching television and playing music are allowed and clients use moderate volume. Staff also stated that facility has a trash schedule which requires staff to dispose of bags till after 8:00 a.m. to prevent neighbors from being bothered by the garbage can slamming in the evenings. Staff indicated that no fires have been set in the backyard and no calls have had to be made to the local fire department to put out any fires in or around the home. Staff indicated that some clients smoke cigarettes but use the designated area in the backyard which is away from the neighboring property. Staff further indicated that the facility is a specialized home in which staff are trained to help clients manage their behavior. Staff stated that clients in care are highly functioning and respect their home and their community. Interviews with (3) out of (4) clients revealed that they are not engaging in inappropriate behaviors due to staff neglect. Clients indicated that they do not stay out late nor make loud noises. Clients also indicated that staff are responsive to their needs and provide them with care accordingly. Clients stated that fires have not been set in the backyard or anywhere around the home. Clients further indicated that all clients in care get along with the neighbors and would not do anything to bother them. LPA conducted inspection of the front and backyard and did not find any evidence of fire damage or recent repairs due to fire damage. Backyard has a designated smoking area in which ashtrays are provided. The department has not received any video footage or photos of these incidents to corroborate the allegations.

Staff and client interviews and LPA observations could not corroborate the allegation that clients are engaging in inappropriate behavior due to staff neglect. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Eric Howard, Administrator and a copy of this report was provided.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 28-AS-20250324111256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: RISING HILL DEVELOPMENTAL HOME III
FACILITY NUMBER: 198603610
VISIT DATE: 05/29/2026
NARRATIVE
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Regarding: Staff did not prevent client from having access to illegal drugs.

On 3/21/25, a visitor died of drug overdose at the facility in C1’s bedroom. Law enforcement observed a small case filled with cut pieces of tin foil, several torch lighters, a case containing cut straws, an empty Narcan and 1" empty ziplock baggies that contained the residue of an off white powder-like substance. C1 admitted that the one aforementioned ziplock baggies seen on his bed had contained Fentanyl.

Interviews with S4 and S5 indicated that they observed C1 to be high sometimes. Staff stated that they have confiscated drugs and paraphernalia from C1 during checks of their room and their person. S1 and S2 indicated that due to home providing services to clients with history of drug use, the facility has protocols in place to monitor for drug use and to redirect clients to the proper intervention if they relapse. S1 and S2 further indicated that C1 signed an agreement which allowed staff to do backpack and room checks when returning from outings in the community. S1 and S2 also revealed that the facility allows clients to bring visitors, but facility staff cannot conduct searches of visitors coming into the home. Staff indicated that visitor who died in the home was a familiar guest who often visited C1.
S1 stated that the facility has an “absolutely no-tolerance policy” regarding drug use and sales. S1 explained that residents are not permitted to possess any drugs or drug paraphernalia, as outlined in the house rules. S1 acknowledged that C1 has a long history of drug use and related behaviors. S1 stated that currently, S1 has not submitted a request for an eviction. S1 noted that they had confiscated drug paraphernalia found in C1’s room. S1 stated that staff frequently discovered drug paraphernalia in their room, and C1 has received warnings regarding drug use and possession. S1 also mentioned that C1 and his visitors have been observed to be under the influence of drugs and have brought drugs and drug paraphernalia into the house. S1 admitted that the facility was not able to meet C1’s needs.
S1 stated that they were concerned about the C1’s drug sales, and C1 failed to report it to the police.
***Continues on LIC 9099-C page 2***
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 28-AS-20250324111256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: RISING HILL DEVELOPMENTAL HOME III
FACILITY NUMBER: 198603610
VISIT DATE: 05/29/2026
NARRATIVE
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Interview with RC1 indicated that the visitor frequented the facility with staff knowledge. RC1 further indicated that although C1 was a self-declared drug user, they did not receive reports from staff regarding C1 using drugs or selling in the home. RC1 indicated that a “Pocket-Search” agreement was in place for C1.

Review of C1’s records revealed the following: C1’s date of placement is 5/7/2021. C1 expressed to licensee that they are selling drugs for money. C1 consistently brought drug paraphernalia into the home and constantly reminded that facility house rules for no drugs/paraphernalia on the premises. C1 exhibited bizarre behaviors because C1 came back to the facility high on drugs. C1 was provided with drug use intervention but their participation was lacking. Despite staff confiscating drugs and/or drug paraphernalia and the implementation of “pocket search, C1 continued with illegal drug use and possession for many years. Although the facility has a no-tolerance policy regarding drug use and sales and C1 was given warnings, C1’s behavior continued for many years until C1’s visitor died of an overdose at the facility.

Based on interviews and record review, the allegation, staff did not prevent resident from having access to illegal drugs has been corroborated. The preponderance of evidence standard has been met; therefore the above allegation is found to be substantiated. California Code of Regulations (Title 22), is being cited on the attached LIC 9099-D. An exit interview was conducted, and a copy of this report and Appeal Rights were provided.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 28-AS-20250324111256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: RISING HILL DEVELOPMENTAL HOME III
FACILITY NUMBER: 198603610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/26/2026
Section Cited
CCR
80065(a)
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80065 Personnel Requirements (a) Facility personnel shall be competent to provide the services necessary to meet individual client needs and shall, at all times, be employed in numbers necessary to meet such needs.
This requirement is not met as evidenced by:
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Licensee will submit proof of training regarding proper care and supervision of clients in care with all staff participating. Licensee will submit training topics and participant sign-in sheet and current LIC 500/Personnel Report by POC due date.
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Interviews and record review indicated that facility was aware that C1 was using drugs and was observed in the facility to be high. Staff observed C1 bring drugs and drug paraphernalia into the house. Staff stated that they confiscated drugs and paraphernalia from C1 during checks of their room and their person. Staff acknowledged that C1 has a long history of drug use and related behaviors; however, staff admitted that the facility was not able to meet C1’s needs. This poses a potential health and safety risk for clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6