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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603648
Report Date: 06/03/2025
Date Signed: 06/03/2025 06:51:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2025 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250528171437
FACILITY NAME:OMEO ARCADIA LIVINGFACILITY NUMBER:
198603648
ADMINISTRATOR:ZHANG, JINGFANGFACILITY TYPE:
740
ADDRESS:601 SUNSET BLVDTELEPHONE:
(323) 422-8030
CITY:ARCADIASTATE: CAZIP CODE:
91007
CAPACITY:99CENSUS: 85DATE:
06/03/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Betty Chang, Operations ManagerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee does not maintain facility in good repair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a complaint investigation on the allegation listed above. LPA arrived unannounced and met with Operations Manager, Betty Chang. The purpose of the visit was explained.

LPA obtained copies of the staff and resident rosters, as well as inspected the two elevators on the premises. Interviews were held with Staff #1 - #4, and Residents #1 - #6.

Allegation – Licensee does not maintain the facility in good repair. It is alleged that the front lobby elevator is inoperable. LPA inspected the two elevators during the visit today and observed both elevators operating smoothly. Per the staff, the front lobby elevator was not in disrepair but rather, it was being upgraded to ensure that the elevator runs smoother.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250528171437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: OMEO ARCADIA LIVING
FACILITY NUMBER: 198603648
VISIT DATE: 06/03/2025
NARRATIVE
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Staff stated they first did an improvement to the rear elevator a few months ago, and they started upgrading the one in the front in May 2025. The lobby elevator was not being operated for roughly 2 weeks due to it being serviced. The elevator in the lobby goes from the garage to the 2nd floor. Staff stated residents were notified and advised to use the elevator to the rear of the building during that time. They stated the state inspected the elevator and the elevator has been functional since last week. Residents interviewed stated the front elevator was not working for about a few weeks, but stated it is now operable. Those who live on the 2nd floor stated they took the back elevator, or staff would assist with getting downstairs. Based on the information gathered, the facility made upgrades to the elevator to improve its operation and ensure it is in good repair.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Betty Chang. A copy of this report, along with the appeal rights, was provided.
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Cynthia D Chan
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2