198603699-7-7-2026-28-AS-WSHO-DW3KRV-20260717080835

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603699
Report Date: 07/07/2026
Date Signed: 07/07/2026 12:41:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2026 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260701093903

FACILITY NAME:	GIANT STEPS SPECIALIZED DAY PROGRAM		FACILITY NUMBER:	198603699
ADMINISTRATOR:	PERALTA, MARIA		FACILITY TYPE:	775
ADDRESS:	5707 PACIFIC BLVD., SUITE E		TELEPHONE:	(213) 204-1000
CITY:	HUNTINGTON PARK	STATE: CA	ZIP CODE:	90255
CAPACITY:	15	CENSUS: 4	DATE:	07/07/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Supervisor Horace Evans		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff did not adequately supervise client in care.
Staff financially abused client in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced complaint visit regarding the
above-mentioned allegations. LPA met with Staff S1 and explained the reason for the visit. Supervisor Horace Evans arrived shortly thereafter.

The investigation consisted of the following: LPA conducted a tour of the facility, obtained copies of the Staff and Client rosters, Reviewed Client C1 and C2's file and Face Sheet and IPP were submitted.
LPA interviewed Staff S1- Staff S3 and Staff S4 (telephonically).
Client C1 was interviewed (telephonically). Client C2 and the Supervisor Horace Evans were interviewed.
Attempts to interview Client C3 and Client's C4 were unsuccessful. Both were unable to respond to questioning being non-verbal.
Person (P1), Person (P2) and Person (P3) were interviewed.
Client Notes dated 6/29/26 were submitted.
Regarding the allegation: Staff did not adequately supervise client in care, based on interviews conducted

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260701093903

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: GIANT STEPS SPECIALIZED DAY PROGRAM	FACILITY NUMBER: 198603699
	VISIT DATE: 07/07/2026

NARRATIVE

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and information gathered Client C1 stated that staff always come to Jack in the Box when he goes. Said staff always goes with them when there is anytime leaving the program.
Person P2 Regional Center Service Coordinator stated that C1 needs full supervision and staff do go with them on any outing.
C2 stated that he is never left alone to go to Jack and the Box or anyplace away from the Program. Stated staff always go with them.
Person P1 Regional Center Service Coordinator stated that C2 always has a 1 on 1 and always supervised.
Said C2 is always with staff on outings away from Program.
Staff S1-S4 all stated that clients are all 1 on 1 ratio. Stated staff are always with a client when they leave the Program.
Supervisor Horace Evans stated that clients are 1 on 1 and they are accompanied by staff whenever they go to Jack and the Box or any other store.
Client Notes dated 6/29/26 state that Client C1 had lunch with staff at In and Out and that Client C2 was out sick.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

In regards to the allegation Staff financially abused client in care, based on interviews conducted and information gathered Client C1 stated that his money is never given to staff and he has his own money.
Person P3 Family member of C1 stated that C1 is picky with money and definitely will not give it to anyone. Said there are no concerns over money.
Person P2 Regional Center Service Coordinator stated that C1 handles his own money.
Said he handles his own money and never gives to staff.
LPA observed C2 take alot of cash out of his pocket to show to the LPA and saying "see I handle my own".
Person P1 Regional Center Service Coordinator stated that C2 does his own finances and always has a 1 on 1.
Staff S1-S4 all stated that clients handle their own money. Said they might explain issue with money such as being charged tax. Said C1 and C2 are very functional and buy their own stuff.
Supervisor Horace Evans stated that staff do not handle clients money. Said they go to Jack in the Box and pay for it themselves.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conduct and copies provided to Supervisor Horace Evans.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Glenn Trueman
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026

LIC9099 (FAS) - (06/04)

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