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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603709
Report Date: 01/21/2025
Date Signed: 01/21/2025 12:29:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/22/2024 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20241122140646
FACILITY NAME:JOURNEY TOGETHER MOLINEFACILITY NUMBER:
198603709
ADMINISTRATOR:ARGUELLES, NELSONFACILITY TYPE:
735
ADDRESS:12239 MOLINE DRIVETELEPHONE:
(562) 325-8418
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:4CENSUS: 2DATE:
01/21/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Nelson Arguelles, AdministratorTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not intervene when resident threatened another resident in care.
Staff engaged in inappropriate behavior with resident.
INVESTIGATION FINDINGS:
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icensing Program Analyst (LPA) Galarza conducted a subsequent complaint investigation visit regarding the above allegations. LPA discussed the purpose of the visit with staff Angelica Murillo. Administrators Nelson and Eddie Arguelles arrived later.

The investigation consisted of: On 11/21/2024 and today a physical plant tour was completed. Staff (S1-S5) and resident (R2 &R3) were interviewed. Former resident (R1) was interviewed telephonically. Documents pertaining to former resident (R1) were obtained, along with resident and staff rosters.


*See next page for narrative summary.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20241122140646
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JOURNEY TOGETHER MOLINE
FACILITY NUMBER: 198603709
VISIT DATE: 01/21/2025
NARRATIVE
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Allegation: Staff did not intervene when resident threatened another resident in care. It is alleged that two days before Halloween 2024 resident (R2) began to act aggressively; banging on walls, hitting the counter and cussing at resident (R1). It was reported that resident (R2) threatened resident (R1) multiple times while the resident resided in the home, but staff brushed off R1's concerns by saying R2 was harmless. On an unknown date, resident (R2) was holding an electric razor chasing resident (R1) and allegedly threatening R1's life in the presence of two staff, both of whom no longer work at the facility. A total of five (5) staff were interviewed. All staff denied the allegation and acknowledged that both residents (R1 & R2) did not get along with each other because resident (R2) liked a quiet environment and resident (R1) felt R2 complained too much. According to staff, both residents had behaviors that triggered each other. Staff stated that if residents behaviors are aggressive in nature they redirect, then call Administrator or 911 emergency if needed. Administration staff stated they were aware an incident that occurred on 10/28/24 at approximately 11 PM, in which R1 threatened to beat up R2 with a belt. None of the staff interviewed stated they had no knowledge of the incident in which R2 allegedly threatened R1's life when chasing the resident around with the razor. There are presently two residents residing in the home. Resident (R2) was interviewed and acknowledged they did chase R1 with an electric razor and made grunting noises for fun. Resident (R2) stated that R1 did not take the joke well and once staff told the resident to stop, the resident obeyed and then went to their room. Resident (R2) reported general anger issues, but never hit or threatened R1. Resident (R3) confirmed that resident (R2) chased R1 with an electric razor, but stated that R2 was joking around and R1 laughed too. Resident (R3) stated that the incident escalated when a staff person called R1 "client instead of resident."

LPA obtained an 8 second video of the alleged threatening incident. The video shows resident (R2) walking around the kitchen island towards R1 saying "I am going". Two staff are present, the female staff is heard laughing. The video clip audio did not have audio of R2 threatening R1's life, but it does show staff giggling at the incident. The incident did not show aggression. There is insufficient evidence to prove whether staff tried redirecting R2 prior to and after the video was recorded by R1.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20241122140646
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: JOURNEY TOGETHER MOLINE
FACILITY NUMBER: 198603709
VISIT DATE: 01/21/2025
NARRATIVE
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Allegation: Staff engaged in inappropriate behavior with resident. It is alleged that sometime in late August 2024, a former staff (S6) told resident (R1) to put their head on the middle of the staff's crotch and played with the residents hair. According to information obtained, former staff reported the incident to Administration staff before R1 had a chance to report in order to cover for their inappropriate behavior. It was reported that Administration staff talked to R1 the next day and informed the resident that type of behavior is not allowed, and reassigned former staff (S6) to another ARF facility. Resident (R1) stated they did not feel protected by Administration staff and reported there was no sexual intercourse involved during the alleged incident. Administrators stated that former staff (S6) reported R1's sexual advances towards staff (S6), and stated that S6 was always professional. Former staff (S6) resigned on 11/10/2024. Five (5) out of 5 staff denied knowledge of the alleged incident, and did not report any inappropriate actions by staff (S6). Administration staff stated that R1 was using a dating application named "Grinder" and invited men into the home. According to staff R1 invited persons approximately 10 times. On one occasion a man came to the home and threatened staff that he needed to get paid for his services to R1. Residents (R2 & R3) stated they never saw former staff (S6) act in a sexual or inappropriate manner towards resident (R1). Based on interviews conducted, there is insufficient evidence to corroborate the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted with Assistant Administrator Eddie Arguelles. A copy of the report was issued.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 01/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3