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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603714
Report Date: 04/18/2026
Date Signed: 04/18/2026 03:25:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260204150958
FACILITY NAME:FLORENTINES ADULT RESIDENTIAL FACILITYFACILITY NUMBER:
198603714
ADMINISTRATOR:TOMINES, JASMIN D.FACILITY TYPE:
735
ADDRESS:13339 CLOSE STTELEPHONE:
(626) 848-8836
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:4CENSUS: 4DATE:
04/18/2026
UNANNOUNCEDTIME BEGAN:
02:31 PM
MET WITH:Cristine BaylonTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are not providing a safe environment for clients in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit on 04/18/2026 regarding the above allegation. During today’s visit LPA Ramirez was greeted by Cristine Baylon and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Staff#1-3 interviews (S1-S3), Client#1,4 interview (C1,C4), attempted interview of Client#2-3 (C2-C3), copies of C4 Individual Program Plan (IPP), Medication Administration Record (MAR) for Feburary and March 2026, behaviorial notes for C1 & C4, Comprehensive Treatment Plan for C4, and physical plant tour.

SEE 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260204150958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: FLORENTINES ADULT RESIDENTIAL FACILITY
FACILITY NUMBER: 198603714
VISIT DATE: 04/18/2026
NARRATIVE
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The investigation revealed the following: regarding the allegation “Staff are not providing a safe environment for clients in care.” It is alleged staff are not providing a safe environment for clients in care. One (1) out of the two (2) clients interviewed denied this allegation. Due to cognitive impairments, C2’s interview was unreliable and therefore documented as an attempted interview. LPA made multiple attempts to contact C3 via phone, but all attempts were unsuccessful. LPA attempted to interview C3 in person on 02/10/2026 and 04/18/2026 but all attempts were unsuccessful. According to staff, C3 frequently stays with family during the week and on weekends. Three (3) out of the three (3) staff interviewed denied this allegation. Interview with S2 revealed that C1 and C4 do get into verbal arguments but staff intervene and redirect both clients back to their baseline. Interview with S4 revealed that C1 has contacted local police when C4 yells at C1 but by the time police arrive, staff have already redirected C4 away from C1 and have defused the situation. During record review, LPA observed emails dated (1/30/2026) from Administrator Jasmin Tomines to C4’s placement agency and C4’s family, advising them of increased aggressive behaviors towards clients and staff, despite staff’s efforts to counsel C4 and provide redirection. Administrator Tomines advised C4’s placement agency that C4’s psychiatric doctor recommended increasing C4’s medication of Uzedy, from 100mg to 150mg monthly. Administrator Tomines requested authorization from C4’s placement agency to make changes to C4’s medication. Review of C4’s medication administration record (MAR) revealed that C4’s medication was adjusted and is being administered according to C4’s physician’s orders. Interview with S1, S2 and S4 revealed that since C4’s medication was adjusted, C4’s behaviors have decreased. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited. Exit interview was conducted. A copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2026
LIC9099 (FAS) - (06/04)
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