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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603723
Report Date: 02/24/2026
Date Signed: 02/24/2026 03:37:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Bennette Pena
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260220145242
FACILITY NAME:BEVERLY HILLS SENIOR CAREFACILITY NUMBER:
198603723
ADMINISTRATOR:ORDONEZ, DANAFACILITY TYPE:
740
ADDRESS:1015 S ORANGE GROVE AVETELEPHONE:
(323) 933-8271
CITY:LOS ANGELESSTATE: CAZIP CODE:
90019
CAPACITY:45CENSUS: 44DATE:
02/24/2026
UNANNOUNCEDTIME BEGAN:
09:48 AM
MET WITH:Dana Ordonez - AdministratorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff are allowing selling of drugs in the facility.
Staff are not providing adequate food service to residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Bennette Pena conducted an unannounced initial complaint visit to investigate the above allegations. LPA met with Dana Ordonez, Administrator and explained the purpose of the visit.

The investigation consisted of the following: LPA toured the dining areas (1st & 2nd floors) & facility kitchen (basement) including food supply and obtained copies of the staff & resident rosters, house rules, sample random resident's admission agreement, Personnel policies, Weekly menu, Visitor/Resident sign in and out sheets (Jan-Feb 2026), Dairy King Food invoices/receipts (Jan-Feb 2026). LPA interviewed Staff #1 (S1) - Staff #5 (S5) and Resident #1 (R1) - Resident #5 (R5).

The investigation revealed the following:

Regarding the allegation: "Staff are allowing selling of drugs in the facility." It is alleged that a staff member’s boyfriend comes into the facility and sell drugs to the residents and that a resident may have had a drug overdose about 2-3 months ago. *****CONTINUED ON LIC9099-C*****
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260220145242
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BEVERLY HILLS SENIOR CARE
FACILITY NUMBER: 198603723
VISIT DATE: 02/24/2026
NARRATIVE
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(5) of (5) staff interviewed denied that drugs are either bought or sold in the facility. Staff stated that drugs are not allowed in the facility. Staff stated that if residents buy drugs outside of facility, staff are unaware but indicated that staff are aware that drugs are not allowed in the facility and breaking this rule could result in eviction from facility. S1 stated that one of the residents experienced a seizure on 02/04/2026 as a result of their medical condition but not from a drug overdose. S1 also denied having a boyfriend who comes and works at the facility. Interviews with (5) residents revealed that they have not seen any resident use drugs. All residents interviewed stated that there is no drug use in the facility and are aware that drugs are not allowed in the facility. LPA toured the facility and did not observe any evidence of drug use, drug  paraphernaliaor drug odors. Review of files revealed that the facility's house rules (#5) specifically prohibit illegal drugs and/or activities in the facility. Based on interviews conducted with staff, residents and LPA's observations, there was not enough supportive evidence to concur with the reported allegation.

Regarding the allegation: "Staff are not providing adequate food service to residents in care."It is alleged that the residents are often not fed if the kitchen staff don’t show up, and the residents are not provided any other food options. (5) out of (5) staff interviewed denied the allegation. Staff stated that the facility offers three (3) meals plus snacks daily and food are always available for the residents. S1 stated that they follow a weekly menu and there is a back-up cook who is available to prepare meals for the residents. One staff indicated that if a resident goes out to eat, they would even leave them a plate of food in their room. All (5) residents interviewed denied the allegation and stated that they were never deprived of their meals and facility provided alternative food options in case they did not like what was being served on a given day. LPA observed the weekly menu was posted in the kitchen as well as on the dining room doors. LPA also observed that the facility had an adequate amount of perishable and non-perishable food during today's visit. Therefore, there is not enough supportive evidence to concur with the reported allegation.



Based on LPA's observations, documentation reviewed and interviews conducted with staff and residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Dana Ordonez, Administrator.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Bennette Pena
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026
LIC9099 (FAS) - (06/04)
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