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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198603774
Report Date: 06/16/2026
Date Signed: 06/16/2026 09:16:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Elena Mallett
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260121104622
FACILITY NAME:ELIM SILVERTOWNFACILITY NUMBER:
198603774
ADMINISTRATOR:CHA, TAMMIEFACILITY TYPE:
740
ADDRESS:1126 S. WESTMORELAND AVE.TELEPHONE:
(213) 736-7777
CITY:LOS ANGELESSTATE: CAZIP CODE:
90006
CAPACITY:142CENSUS: 135DATE:
06/16/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Administrator-Tammie ChaTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Facility staff did not properly report an incident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Elena Mallett conducted an unannounced subsequent Complaint visit to the facility. LPA was met by staff in charge Mylene Cho and explained the purpose of the visit. Staff Mylene Cho contacted Administrator Tammie Cha by phone and Administrator joined the visit shortly after.

During today’s visit LPA obtained client and staff rosters and toured the physical plant. No immediate health and safety concerns were observed.

On the 03/19/26 interviews were conducted with Staff #1-#8 and Residents #1-#10 and the following documents were collected: staff and resident roster, Initial training for nine staff members, SIR for December 2025 and January 2025, Six Caregiver notes for a sampling of SIRs, R1's: Narrative Charting form, Physician’s Report, 02/12/26 doctor's visit and two different Advanced Directive Paperwork.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Elena Mallett
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260121104622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ELIM SILVERTOWN
FACILITY NUMBER: 198603774
VISIT DATE: 06/16/2026
NARRATIVE
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On 01/28/26, LPA Sakinah Madyun conducted the initial complaint visit, and obtained copies of staff/resident rosters, five (5) staff files, including and In-Service Training Logs from June 2025 through November 2025 for staff #1-5 (S1-S5), and fifteen (15) residents files, including Physician Reports, Admission Agreements, Appraisal Needs and Services Plans, Identification and Emergency Information Face Sheets, Unusual Incident Reports, Medication Logs and Charting Notes from August 2025 through January 2026 for residents #1-#15 (R1-R15). Applications, Health Screenings, Warning Notices (Supervising Behavior Logs). LPA Madyun indicated that Administrator will email additional documents to LPA.

Regarding the allegation: Facility staff did not properly report an incident. It is alleged that facility staff do not properly report incidents, and alleges that R1 was involved in an incident and facility staff did not accurately report the incident.

Eight (8) out of eight (8) staff members stated that staff report incidents properly and accurately, and stated that staff receive training on how to report incidents. Nine (9) out ten (10) residents stated that staff report incidents involving residents and incidents are reported accurately. Administrator stated that the facility protocol for reporting incidents involving residents is for the care staff to report what occurred and what staff observed to Medication Technicians (Med Tech) or Licensed Vocational Nurse (LVN). Med Techs and/or the LVNs will document the incident, and the information is shared with Administrator, who then shares the information with any necessary parties. The Administrator states that staff are trained on how and when to report incidents as part of the staff’s initial training.

Regarding the incident involving R1, which occurred on 01/02/2026, Administrator states the incident was reported accurately. The report included the time and date that the incident occurred, and all persons involved in the incident and a description of the incident. Per Administrator, R1’s Responsible Party (RP) was contacted by phone within 24 hours after the incident occurred. S5 ,who directly observed the incident involving R1, stated that the incident was reported accurately. Interviews with R1 indicated that R1 was unsure if staff accurately reported R1’s incident to R1s Responsible Party. LPAs reviewed documentation that showed that Med Techs record observed incidents. LPA reviewed facility incident reports for the period, December 2025 through January 2026, and noted that the incident reports contained the essential components; time of incident, date of incident, description of incident and persons present during incident,

Continued on 9099-C

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Elena Mallett
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260121104622
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ELIM SILVERTOWN
FACILITY NUMBER: 198603774
VISIT DATE: 06/16/2026
NARRATIVE
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persons aware of incident. Evidence of initial staff training was found in all the staff files reviewed by LPA, including staff directly involved in reporting R1’s 01/02/2026 incident. Additionally, LPA confirmed the facility reported the 01/02/2026 incident involving R1 to licensing per Title 22 Regulation. LPA reviewed documentation and confirmed R1’s responsible party information. Through interviews and record reviews for this investigation it was revealed that the facility is reporting incidents involving residents properly and accurately.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

LPA Mallett conducted an exit interview with Administrator Tammie Cha and a copy of this Licensing report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Elena Mallett
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3