198603807-4-23-2026-28-AS-WSHO-DTNUUM-20260501155346

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603807
Report Date: 04/23/2026
Date Signed: 04/23/2026 04:18:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2025 and conducted by Evaluator Nune Margaryan

COMPLAINT CONTROL NUMBER: 28-AS-20250801112239

FACILITY NAME:	C-H ADULT DAY CENTER PROGRAM #3		FACILITY NUMBER:	198603807
ADMINISTRATOR:	HARTWELL, MAXINE		FACILITY TYPE:	775
ADDRESS:	15742 CALIFORNIA AVENUE		TELEPHONE:	(562) 630-8123
CITY:	PARAMOUNT	STATE: CA	ZIP CODE:	90723
CAPACITY:	30	CENSUS: 7	DATE:	04/23/2026
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Ernesto Ramos		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff sexually abused client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nune Margaryan conducted subsequent unannounced complaint investigation for the allegation listed above. LPA met with Ernesto Ramos. Administrator Hartwell Maxine arrived shortly after and assisted with the visit. LPA explained the reason for the visit.

Investigation consisted of the following: During the initial visit conducted on 08/01/25, LPA Margaryan requested a copy of Staff roster and Client roster, conducted a Health & Safety check which included a tour of the entire program. LPA did not observe any signs of neglect, abuse or other immediate Health & Safety concerns. During today’s visit LPA collected a copies of Informal Conference Forms dated 07/30/25 and 08/07/25, interviewed Administrator, Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and SCLARC (South Central Los Angeles Regional Center ) representative, Client 2 (C2) and Client 3 (C3). LPA attempted to interview Client 4(C4) and Client 5 (C5) but could not conduct interviews as clients are nonverbal. C1 no longer attends this program.
Continue 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Nune Margaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250801112239

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: C-H ADULT DAY CENTER PROGRAM #3	FACILITY NUMBER: 198603807
	VISIT DATE: 04/23/2026

NARRATIVE

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Investigation revealed the following: Regarding allegation Staff sexually abused client, it was alleged that C1 was sexually abused while in care.

Interviews with Administrator and staff revealed that C1 does not attend to this Program. Administrator stated that C1 has been a client of C-H Adult Day Center Program which is across the street. LPA review of both C-H Adult Day Center Program and C-H Adult Day Center Program #3 client rosters revealed that C1 attended C-H Adult Day Center Program and LPA review of C1's file also revealed that C1 was admitted to C-H Adult Day Center Program on 09/09/21 and was the client of this program until 11/07/25. Interviewed Administrator and staff denied the allegation that C1 was sexually abused by the staff. Administrator stated facility staff at both programs never abuse clients, physically, emotionally or sexually. Interviewed staff stated that staff have never sexually abused C1 or other clients. They have never witnessed any staff sexually abused C1 or other clients. Interviews with clients indicate they have never been sexually abused by staff nor have they witnessed staff sexually abusing other clients and were unable to corroborate the allegation. Interviewed Administrator mentioned that on 07/30/25 they had an Informal Conference with RC related to the anonymous sexual allegation complaint involving client ( C1) and staff. Regional Center conducted the investigation, and alleged sexual abuse / assault was found inconclusive / unsubstantiated and investigation was closed on 08/07/25. Copies of investigation documents were provided to LPA. Review of documents and facility files shows that staff whose names were mentioned in Informal Conference Forms, employees of C-H Adult Day Center Program not C-H Adult Day Center Program #3. However, it has not been proven that they sexually abuse the client. Interviewed RC representative stated that investigation is closed and during investigation process determined that alleged sexual assault is unsubstantiated.

Based on observation, review and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and a copy of this report was provided.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Nune Margaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 04/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026

LIC9099 (FAS) - (06/04)

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