1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32 | LPA interviewed seven (7) residents. One out of the seven felt threatened by staff for not wanting to sign the admission agreement. The rest of the residents interviewed have not been threatened by staff and feel that the staff are good and nice. There is insufficient evidence to corroborate this allegation.
Allegation - Staff provided an invalid admission agreement to resident in care. It is alleged that the resident was provided a new admission agreement and the fee amounts were left blank or incomplete. LPA interviewed Staff who communicated with all residents regarding the new admission agreement due to the change of ownership. Per staff, they met with each resident and/or their responsible parties to review and sign the new admission agreement. Staff stated that they attempted to meet with R1 to review the document. However, R1 did not allow the staff any opportunity to go over the new contract and told staff that R1 will not sign it. Staff also stated that R1 was provided another copy of the admission agreement upon request. LPA obtained a copy of the new admission agreement that was provided to R1. The contract appeared complete and indicated the resident’s name and charges. LPA interviewed R1 who stated that the staff only provided a copy of the blank admission agreement and told resident to sign. The other six (6) residents interviewed stated that the staff met with them to go over the new admission agreement and provided the rates.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.
An exit interview was conducted with Lisa Pham. A copy of this report, along with the appeal rights, was provided. |