198603824-1-12-2026-28-AS-FFIS-DR224X-20260205160440

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603824
Report Date: 01/12/2026
Date Signed: 01/12/2026 03:19:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2026 and conducted by Evaluator Sanjay Vaid

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260109131829

FACILITY NAME:	ARCADIA RETIREMENT VILLAGE		FACILITY NUMBER:	198603824
ADMINISTRATOR:	ACHARYA, NIRJARA		FACILITY TYPE:	740
ADDRESS:	607 WEST DUARTE RD		TELEPHONE:	(626) 447-6070
CITY:	ARCADIA	STATE: CA	ZIP CODE:	91007
CAPACITY:	200	CENSUS: 66	DATE:	01/12/2026
		UNANNOUNCED	TIME BEGAN:	08:46 AM
MET WITH:	Administrator- Joe Saldana		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Unlawful Eviction
Staff threaten resident in retaliation for filing a complaint

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Vaid conducted 10-day complaint and met with Administrator Joe Salada and explained the reason for the visit.

LPA Vaid requested, obtained and reviewed the following documents: LIC 500 staff roster, resident roster, Resident 1- facesheet, physicians report, resident appraisal,IPP, old admissions agreement and new unsigned admissions agreemnt, rental invoice for December 2025 and January 2026. Eviction notice for non payment. Three random residents admissions agreement and rental invoice, face sheet, physician report. Staff in-training -personal rights.

Regarding the allegation: Unlawful eviction. It is alleged that the management company is trying to unlawfully evict the resident#1 (R1) for non-payment of rental agreement. Five (5) of five (5) staff interviewed deny this allegation.
Continued on 9099C..........

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Sanjay Vaid
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260109131829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ARCADIA RETIREMENT VILLAGE	FACILITY NUMBER: 198603824
	VISIT DATE: 01/12/2026

NARRATIVE

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According to staff, Resident has been given the admissions agreement three (3) times, Resident has refused to sign the new admissions agreement three times, Resident has refused to accept the new rental invoice dated 12/01/2025 and 01/01/2026 citing third party payment responsibility of the Residents' rental payment. The facility has reached out to Residents' retirement management company and requested payment of December 2025 and January 2026 rents, payment for December 2025 and January 2026 rents have not been received. Six of seven residents interviewed could not corroborate this allegation. Residents interviewed stated they are not being evicted and the residents are abiding by the house rules and paying month to month rent timely. One of seven Residents' stated facility management is attempting to unlawfully force Resident to sign new admissions agreement and collect unpaid rents. Based on interviews and record reviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: Staff threatened residents in retaliation for filing complaint. It is alleged that staff are retaliating against residents for filing complaints against the facility staff. Five of five staff interviewed deny this allegation. Staff stated they do not know the identity of residents making complaints to licensing and therefore do not retaliate against an unknown resident. Staff further stated they respect the residents and their right to file complaints against the staff for wrongdoings. Six of seven residents interviewed could not corroborate this allegation. One of seven resident interviewed stated they are being retaliated by staff for filing complaints and threatened for filing complaints. Six of seven residents interviewed stated they are not threatened by staff for making complaints. Three of seven residents stated they have made complaints to licensing without retaliation. Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and copy of this report was presented to Lisa Pham, Regional Director of Operations.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Sanjay Vaid
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026

LIC9099 (FAS) - (06/04)

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