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32 | The Investigation Revealed the following:
Allegation: Licensee is financially abusing resident.
It is alleged that R1 moved out of facility on 12-06-2025 and was told they would receive a refund and has not received any refund yet. LPA interviewed 4 staff, and each denied the above allegation and stated that R1 did not provide a 30-day notice, left the facility early December 2025 and refund check was mailed in January 2026. LPA reviewed R1’s file and per R1’s signed Admission Agreement (dated 12/1/25) under section VIII. Termination, A. Termination by Resident. states that the admission agreement may be terminated at any time with or without cause by giving the Executive Director thirty days prior notice of termination. Resident will continue to be responsible for the full monthly fee until the 30-day period is expired. Since R1 did not provide the facility with the written 30-day notice, R1 was left responsible for December 2025 rent, therefore, no refund for the month of December is being issued. There is a refund being issued for the month of January 2026 along with petty cash that R1 left behind, check was issued on 1/14/2026 and mailed on 1/16/2026, the mailing address was provided to facility by the Ombudsman and was returned to sender/facility on 1/22/2026. LPA was provided proof of mail and check with post office stamp dates. During today’s visit Business Office Manager Denise confirmed check will be mailed to correct address that R1 provided LPA with before the end of day via certified mail. LPA contacted new licensed facility that R1 resides at, and Facility Manager confirmed receipt of February 2026 payment through Social Security and that they are the new payee for R1. LPA also interviewed 7 Residents, and each denied the allegation stating that they haven’t had any issues with payments or refunds.
Allegation: Staff did not safeguard resident's personal possessions.
It is alleged that facility staff did not safeguard R1’s belongings including a bible that R1 forgot to take when they moved out and staff state they don’t know where it is. LPA reviewed R1’s file and did not see a list of personal belongings to confirm if resident had the bible listed. Per interview with S4 it was explained when new management took over facility in December 2025, new admission agreements were signed and residents were asked if they would like to update their personal belongings list, R1 refused to update their personal belongings. Per interviews with S1-S4 each stated that R1 took all their belongings with them when they vacated the facility and left nothing behind, since then the room has been emptied and renovated, each staff denied seeing a bible in R1’s room. LPA interviewed 7 residents 5 out of 7 residents denied the allegation stating that they have not had any of their personal belongings tampered with or gone missing.
Based on statements/interviews conducted with staff/residents, review of R1's file and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.
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