198603919-7-2-2026-28-AS-DSIS-DVUKR6-20260710080721

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198603919
Report Date: 07/02/2026
Date Signed: 07/02/2026 11:28:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Tena Herrera

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260610163941

FACILITY NAME:	AMABLE CARE		FACILITY NUMBER:	198603919
ADMINISTRATOR:	GONZALEZ, STEPHANIE		FACILITY TYPE:	740
ADDRESS:	7812 VIA AMORITA		TELEPHONE:	(562) 780-1006
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90241
CAPACITY:	6	CENSUS: 5	DATE:	07/02/2026
		UNANNOUNCED	TIME BEGAN:	11:05 AM
MET WITH:	Maryuri Ortiz - Caregiver		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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Staff does not ensure residents are kept free of physical forms of abuse while in care
Residents sustained multiple bruising while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tena Herrera conducted an unannounced complaint visit to deliver findings on the allegations listed above. LPA met with Caregiver Maryuri Ortiz and spoke with Administrator Stephaine Gonzalez via phone call and explained the purpose of the visit.
The investigation consisted of the following:
On 6/16/26 LPA conducted a health and safety check, interviewed 5 Staff (S1-S5), 5 Residents (R1-R5) and 1 Witness (W1), obtained copies of Face Sheets for 5 Residents in care, requested Administrator to email copies of R1's Physician Report and Face Sheet/Emergency Information sheet, 5 Residents Physician Reports, Contact information for R5's Hospice Nurse and charting notes, and phone numbers for additional staff to be interviewed. On 6/18/26 LPA received all requested documentation and reviewed the documents. On 7/1/26 LPA conducted phone interviews with 1 Staff (S6) and 3 Witnesses (W2-W4). During today’s 7/2/26 visit LPA delivered findings for the reported allegations and conducted a Case Management visit on separate report to issue a citation on facility not submitting incident reports as required per the title 22 regulations. (Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260610163941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: AMABLE CARE	FACILITY NUMBER: 198603919
	VISIT DATE: 07/02/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Staff does not ensure residents are kept free of physical forms of abuse while in care

It is alleged that S2 is physically abusing C1 and C2 by taking them to the restroom and hitting them where others cannot see. LPA interviewed 6 Staff and 4 out of 6 staff denied the allegation and stated that they have not seen any staff physically or verbally abuse any of the residents in care. LPA interviewed 5 Residents and 3 of the 5 residents denied the allegation and stated they are not abused and staff treat them ok, interviews with 2 of the 5 residents were not successful due to cognitive impairment. LPA interviewed 4 Witnesses and denied the allegation, each stated that they visit the facility frequently and have not observed any of the staff be physically aggressive with the residents or raise their voice at any of the residents during their visits

Allegation: Residents sustained multiple bruising while in care

It is alleged that R1 and R2 have bruises on their hands, arms, and legs, and is believed to be a result of the alleged abuse from S2. During the health and safety check conducted during initial visit, LPA did not observe any bruising on R1 or R2, R4 had a bruise on the inner part of their elbow but it was explained by R4, Staff and R4’s responsible party W2 that R4 had gone to the doctor earlier that day to have blood drawn and the bruise was from the needle that was used to draw blood. LPA interviewed 5 residents and 3 out of the 5 residents stated they have not sustained bruising due to staff negligence, interviews with 2 of the 5 residents were not successful due to cognitive impairment. LPA interviewed 4 Witnesses and denied the allegation, each stated that they visit the facility frequently and have not observed any questionable bruising from their relative that resides at the facility. Each witness stated that although they may have noticed bruising it is not unusual to see the types of bruises on their relative as it is part of their medical condition and that they have had close communication with facility administrator to monitor and pinpoint where or how the bruising occurred, witnesses additionally stated they do not feel or have had any concern of staff being too rough with the residents or concerns of staff physically harming the residents.

Based on statements and interviews conducted with staff, residents and witnesses, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026

LIC9099 (FAS) - (06/04)

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