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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 203911726
Report Date: 10/14/2025
Date Signed: 10/14/2025 10:22:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Valerie Mireles
COMPLAINT CONTROL NUMBER: 04-CC-20250804120957
FACILITY NAME:MARTEL, LOURDES FAMILY CHILD CAREFACILITY NUMBER:
203911726
ADMINISTRATOR:MARTEL, LOURDESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 481-0942
CITY:MADERASTATE: CAZIP CODE:
93637
CAPACITY:14CENSUS: 0DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Lourdes MartelTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff put hand over child's mouth to make child stop crying
INVESTIGATION FINDINGS:
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On 10/14/2025, Licensing Program Analysts (LPAs) Valerie Mireles and Meche Rosales conducted an unannounced complaint inspection to provide findings for the above allegation. LPAs met with Licensee, Lourdes Martel. LPAs explained the allegations, toured the facility and there were no children present.

During the course of the investigation, LPAs reviewed facility records, observed the playroom/nap room and conducted interviews with Licensee, children in care and parents of children in care. Due to inconsistent statements and observation, the information did not corroborate the allegation. LPA observed that the angle from the napping area hinders the view of inside the play yard when the Licensee leans in to lay a child down or comfort a child. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Continued to LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20250804120957
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: MARTEL, LOURDES FAMILY CHILD CARE
FACILITY NUMBER: 203911726
VISIT DATE: 10/14/2025
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited during today’s visit. Exit interview conducted with the Licensee, Lourdes Martel. Appeal rights were provided and discussed. A Notice of Site Visit was given and will be posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Valerie Mireles
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2