<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 213000279
Report Date: 04/22/2026
Date Signed: 04/22/2026 03:10:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Jaclyn Naves
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260324085323
FACILITY NAME:REDEEMER PRESCHOOL AND DAY CAREFACILITY NUMBER:
213000279
ADMINISTRATOR:MARCIA FRIEDRICHFACILITY TYPE:
850
ADDRESS:123 KNIGHT DRIVETELEPHONE:
(415) 457-9500
CITY:SAN RAFAELSTATE: CAZIP CODE:
94901
CAPACITY:55CENSUS: 48DATE:
04/22/2026
UNANNOUNCEDTIME BEGAN:
09:44 AM
MET WITH:Marcia Friedrich TIME COMPLETED:
03:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff yells at child care children
-Staff handled child care child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 22, 2026 Licensing program analysts (LPAs) Naves and Van conducted a subsequent complaint inspection to the above allegations. LPAs met with the Director Marcia Friedrich and explained the inspection's purpose. Today 10 staff including the director, supervised 48 preschool age children.


During the course of the investigation, interviews were conducted with all pertinent parties and documents were reviewed. Based on the totality of the information obtained from the LPA’s investigation, the preponderance of evidence standard has been met. Therefore, both of the above allegations are found to be SUBSTANTIATED.

See 9099D for deficiencies cited today.

cont pg 2 >>>>
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20260324085323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: REDEEMER PRESCHOOL AND DAY CARE
FACILITY NUMBER: 213000279
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/23/2026
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223 Personal Rights(a)1)To be accorded dignity in his/her personal relationships with staff and other persons.This requirement was not met as evidenced by :
1
2
3
4
5
6
7
Director will do a retraining on personal rights and how to speak to children appropriately and will send LPA documentation with training and all employees signing and acknowledging having received training.Plan of correction will need to be submitted to LPA no later than end of business day 4/23/2026 by email.
8
9
10
11
12
13
14
Based on interviews it was found that the facility did not comply with the cited section above. It was determined children in care had been yelled at in an innapropriate manner by a staff member on several occasions. This poses an immediate risk to the health and safety of children in care.
8
9
10
11
12
13
14
Type A
04/23/2026
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
101223 Personal Rights(a)(3).. The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to...
This requirement was not evidenced by:
1
2
3
4
5
6
7
Director will do a retraining on personal rights and how not to physically touch in an innapropriate manner and will send LPA documentation with training and all employees signing and acknowledging having received training.Plan of correction will need to be submitted to LPA no later than end of business day 4/23/2026 by email.
8
9
10
11
12
13
14
Based on interviews it was found that the facility did not comply with the cited section above it was determined children in care had been handled in an innapropriate,unnecessary rough manner by a staff member on several occasions , which did not align with safe, supportive, or developmentally appropriate practices. This action posed an immediate health and safety risk to the children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20260324085323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: REDEEMER PRESCHOOL AND DAY CARE
FACILITY NUMBER: 213000279
VISIT DATE: 04/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 2

LPAs Naves and Van informed Director Marcia Friedrich that this report dated April 22, 2026 document(s) 2 Type A citation(s)which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.
Also, LPAs Naves and Van informed the Director Marcia Friedrich to provide a copy of this licensing report dated April 22, 2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Appeal rights given.
Exit interview conducted and report was reviewed with the licensee Director Marcia Friedrich.
The report and Notice of Site Visit were provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3