213000762-1-15-2026-05-CC-AZEA-DQZRBV-20260205115321

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 213000762
Report Date: 01/15/2026
Date Signed: 01/15/2026 04:48:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2025 and conducted by Evaluator Nicole Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20251119103241

FACILITY NAME:	NORTH BAY CHILDREN'S CENTER		FACILITY NUMBER:	213000762
ADMINISTRATOR:	KRISTINA SISSECK		FACILITY TYPE:	850
ADDRESS:	932 C STREET		TELEPHONE:	(415) 883-6222
CITY:	NOVATO	STATE: CA	ZIP CODE:	94949
CAPACITY:	107	CENSUS: 31	DATE:	01/15/2026
		UNANNOUNCED	TIME BEGAN:	04:10 PM
MET WITH:	Site Supervisor, Ana Laura Zambrano Avila		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

- Staff did not prevent child from harming other children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On January 15, 2026, at approximately 4:10PM, Licensing Program Analysts (LPAs) Nicole Tran and Brendon Van conducted a subsequent complaint inspection in response to the above complaint allegation. LPAs met with Site Supervisor, Ana Laura Zambrano Avila, and explained the purpose of the inspection. President and CEO of North Bay Children's Center, Susan Gilmore, later joined the visit. Present during the visit was 31 preschool age children.

As part of the investigation, interviews were conducted, and all relevant documents were collected and reviewed. Although the above allegation may have happened or is valid, based on LPAs' interviews, observations, and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is determined to be UNSUBSTANTIATED at this time.

No deficiencies were issued today during LPAs' visit.

Notice of site visit was given and must remain posted for 30 days. Appeal rights were provided and explained.

Exit interview was conducted with facility representative, Susan Gilmore.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Nicole Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2