213005121-12-9-2025-05-CC-AZEA-DQB26G-20260113160706

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 213005121
Report Date: 12/09/2025
Date Signed: 12/09/2025 01:35:26 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Jaclyn Naves

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20250916131533

FACILITY NAME:	MONTESSORI SCHOOL OF CENTRAL MARIN-P/S, THE		FACILITY NUMBER:	213005121
ADMINISTRATOR:	CRISELDA THOMAS		FACILITY TYPE:	850
ADDRESS:	317 AUBURN STREET		TELEPHONE:	(415) 456-1748
CITY:	SAN RAFAEL	STATE: CA	ZIP CODE:	94901
CAPACITY:	72	CENSUS: 50	DATE:	12/09/2025
		UNANNOUNCED	TIME BEGAN:	11:07 AM
MET WITH:	Criselda Thomas		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff handled children in a rough manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On December 9, 2025, Licensing program analysts (LPAs) Naves and Leong conducted a subsequent complaint inspection visit to deliver findings to the above allegations. LPAs met with the Director Criselda Thomas, the purpose of the visit was explained, and entry was granted to the facilty. 11 staff members including the director supervised 50 children today. The center is operating within its capacity requirements and on this day.

During the course of the investigation, staff, children and parent interviews and observations were conducted as well as the review of pertinent documents. Based on information obtained from the LPAs investigation, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED in the center violating childrens personal rights.

The Director will submit a detailed Plan of Correction (POC) on how to ensure a violation like this does not occur again.

A notice of site visit was given and must remain posted for 30 days.
Appeal rights were given.
Exit interview conducted and report was reviewed with the director Criselda Thomas.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 05-CC-20250916131533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: MONTESSORI SCHOOL OF CENTRAL MARIN-P/S, THE	FACILITY NUMBER: 213005121
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/09/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/09/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights...This requirement is not met as evidenced by:	1 2 3 4 5 6 7	The Director will submit a detailed Plan of Correction (POC) on how to ensure a violation like this does not occur again.The due date for POC is 1/9/2026.
	8 9 10 11 12 13 14	Based on complaint investigation the center did not comply with the section cited above. LPA conducted interviews and reviewed pertinent information and found that childrens personal rights were violated...	8 9 10 11 12 13 14
Type B 01/09/2026 Section Cited CCR 101212(d)(1)(C)	1 2 3 4 5 6 7	101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events ... This requirement is not met as evidenced by:	1 2 3 4 5 6 7	The Director will submit a detailed Plan of Correction (POC) on how to ensure a violation like this does not occur again.The due date for POC is 1/9/2026.
	8 9 10 11 12 13 14	Based on complaint investigation the center did not comply with the section cited above. LPA conducted interviews and reviewed pertinent information and found that center did not comply with reporting requirements...	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Jaclyn Naves

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20250916131533

FACILITY NAME:	MONTESSORI SCHOOL OF CENTRAL MARIN-P/S, THE		FACILITY NUMBER:	213005121
ADMINISTRATOR:	CRISELDA THOMAS		FACILITY TYPE:	850
ADDRESS:	317 AUBURN STREET		TELEPHONE:	(415) 456-1748
CITY:	SAN RAFAEL	STATE: CA	ZIP CODE:	94901
CAPACITY:	72	CENSUS: 50	DATE:	12/09/2025
		UNANNOUNCED	TIME BEGAN:	11:07 AM
MET WITH:	Criselda Thomas		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff forced children to eat .
Staff forced children to nap.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On December 9, 2025, Licensing Program Analysts (LPAs) Naves and Leong conducted an unannounced inspection to finalize this complaint and deliver the findings to the Facility mentioned above. LPAs met with the Director Criselda Thomas, the purpose of the visit was explained, and entry was granted to the facilty. 11 staff members including the director supervised 50 children today. The center is operating within its capacity requirements and on this day.

During the course of the investigation, staff, children and parent interviews and observations were conducted as well as the review of pertinent documents.

As per the information available, the Department has investigated the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.
Appeal rights were given.
Exit interview conducted and report was reviewed with the licensee Criselda Thomas.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:	DATE: 12/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 3