214005108-11-30-2022-05-CC-GLEG-CLTQSR-20221205112555

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 214005108
Report Date: 11/30/2022
Date Signed: 11/30/2022 02:57:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2022 and conducted by Evaluator Brendon Van

COMPLAINT CONTROL NUMBER: 05-CC-20220919160800

FACILITY NAME:	ROSS ACADEMY MONTESSORI SCHOOL		FACILITY NUMBER:	214005108
ADMINISTRATOR:	JILL QUAM		FACILITY TYPE:	850
ADDRESS:	7 THOMAS DRIVE		TELEPHONE:	(415) 383-5777
CITY:	MILL VALLEY	STATE: CA	ZIP CODE:	94941
CAPACITY:	94	CENSUS: 49	DATE:	11/30/2022
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Lorena Jarrold, Laura Kvam, and Jill Quam		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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-Staff handled daycare children in a rough manner.
-Staff yells at daycare children.
-Staff forces daycare children to nap.
-Staff restrains daycare child(ren).
-Staff covers daycare children’s head with a blanket.
-Lack of supervision resulting in daycare child biting another child in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Van conducted an unannounced inspection to finalize the complaint and delivery the findings to the Center. LPA met with the Directors/owners, Laura Kvam, Jill Quam, and Lorena Jarrold. The purpose of the inspection was explained, and entry to the Center was granted. Nine staff members supervised 49 children today. The teachers and children ratio was met.
As part of the investigation, LPA interviewed children, parents of children attending the Center, and staff members and reviewed all pertinent documents. Based on the information obtained, there were no indications of inappropriate interaction between staff members and children. The children confirmed that the teachers patted them softly during naps and asked them to nap quietly. No teachers yelled at them or restrained them. Furthermore, teachers elaborated on the Center's napping policy that if a chil(ren) did not want to nap, alternative activities were always provided to children. Regarding the biting incidents, the Center appropriately documented all incidents, and teachers to children ratios were adequate.
The Department has investigated the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.
An exit inspection was conducted with the Directors. A copy of the report was provided to the Directors at the conclusion of the inspection. LPA informed the Directors that the site visit notice must be posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:	DATE: 11/30/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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