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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 214005507
Report Date: 04/03/2026
Date Signed: 04/03/2026 03:01:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Nicole Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260115135228
FACILITY NAME:CANALES, EVELYN A.FACILITY NUMBER:
214005507
ADMINISTRATOR:CANALES, EVELYNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 234-8646
CITY:NOVATOSTATE: CAZIP CODE:
94949
CAPACITY:14CENSUS: 0DATE:
04/03/2026
UNANNOUNCEDTIME BEGAN:
02:50 PM
MET WITH:Licensee, Evelyn CanalesTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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9
-Adult in the home viewed inappropriate material in front of day care children
-The licensee is not present in the facility 80 percent of the time the facility is in operation
-The licensee is sleeping while the facility is operating and children are in care
-The licensee does not provide adequate supervision, resulting in physical fights between children in care
INVESTIGATION FINDINGS:
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3
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On April 3, 2026, Licensing Program Analysts (LPAs), Tran and Olguin-Leon conducted an unannounced conclusionary complaint visit and met with Licensee, Evelyn Canales to discuss the above allegations. Purpose of the inspection was explained. Present were the licensee, her husband, and zero children.

During the course of the investigation, LPAs conducted site observations, record review, and interviews with relevant parties. Based on all evidence gathered, there was not sufficient evidence to prove that the allegations listed above occured. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was translated in Spanish by LPA Olguin-Leon and reviewed with licensee, Evelyn Canales.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Nicole Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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