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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 214005509
Report Date: 07/22/2025
Date Signed: 07/22/2025 04:34:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Jaclyn Naves
COMPLAINT CONTROL NUMBER: 05-CC-20250703113319
FACILITY NAME:PAZ, NAYARA O.P. AND RONCATO, BRUNO R.FACILITY NUMBER:
214005509
ADMINISTRATOR:PAZ, NAYARA O.P.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 578-2515
CITY:SAN RAFAELSTATE: CAZIP CODE:
94903
CAPACITY:14CENSUS: 2DATE:
07/22/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Nayara PazTIME COMPLETED:
03:21 PM
ALLEGATION(S):
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Licensee does not allow children's authorized representatives entry to inspect the facility
INVESTIGATION FINDINGS:
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On July 22, 2025, Licensing Program Analysts (LPAs) Naves and Van conducted a subsequent inspection to complete the complaint investigation and deliver the findings. LPAs met with the licensees Paz Nayara and Bruno Roncato. The purpose of the inspection was explained to licensees and entry was granted. Present in the home day were licensees and their minor children. According to the licensees, the facility is currently closed for summer break.

During the investigation, LPAs interviewed both licensees. LPAs inquired about the allegation mentioned above refusing authorized representative entry to the facility. Licensees admitted to not allowing parents to enter home after drop off, reason being some children are sensitive to strangers and also during COVID times. Based on interviews and record reviews the allegation mentioned above is substantiated.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the licensees Paz Nayara and Bruno Roncato.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250703113319
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: PAZ, NAYARA O.P. AND RONCATO, BRUNO R.
FACILITY NUMBER: 214005509
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2025
Section Cited
CCR
101419(a)(1)
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102419 Admission Procedures and Parental and Authorized Representative's Rights. (a)The Licensee shall inform parents or authorized representatives of children in care of their rights, which include, but are not limited to, the following:(1)To enter and inspect the family childcare home in accordance with Health and Safety Code Section 1596.857
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The licensees will review and familiarize themselves with Title 22 of the regulations, specifically the section pertaining to Admission Procedures and the rights of parents and authorized representatives. Develop a plan so all parties feel comfortable when parents enter and inspect the facility during childcare hours. The facility shall also submit this plan to the Licensing by the due date of July 31, 2025.
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This requirement is not met, as evidenced by records review and interviews; the Licensee admitted to not allowing parents to enter and inspect the Family Child Care Home. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jaclyn Naves
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2